Spokes

Add application-specific content to Workflow Studio by installing spokes.

A spoke is a scoped application containing Workflow Studio content dedicated to a particular application or record type. For example, the ITSM Spoke contains actions for managing Task records such as the Create Task action. Spokes are activated when their parent application is activated. For example, the ITSM Spoke is activated when the Incident, Problem, and Change applications are activated. Creating a spoke requires familiarity with application development as developers must add Workflow Studio content to a scoped application.

表 : 1. Default spokes available

Spoke	Description	Plugin	Included with
Benchmarks Spoke	Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.	[com.sn_bm_client.spoke]	Benchmarks application.
Connect spoke	Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.	[com.glide.connect_v3plus.core.ah]	ServiceNow AI Platform
Customer Service Spoke	Provides actions for flow designers to use when creating Customer Service Management business processes.	[com.snc.customer_service.spoke]	Customer Service Management application
External Related Files spoke	The External Related Files spoke stores information about files in third-party systems and helps you manage the information.	[com.sn.external.files]	ServiceNow AI Platform
Field Service Spoke	Provides actions for flow designers to use when creating Field Service Management business processes.	[com.snc.field_service.spoke]	Field Service Management application
ITSM spoke	Provides flow and actions associated with ITSM. Requires the ITSM application suite.	[com.snc.itsm.spoke]	IT Service Management application
Machine Learning solutions for Flow Designer	Provides actions to make predictions from trained Predictive Intelligence solutions.	[com.snc.ml_flowdesigner]	Predictive Intelligence
Robotic Process Automation (RPA) Spoke	Provides RPA actions for flow designers to assign users to attended automation process, add work queue items to queue, update work items, fetch process jobs and execution status of a specific process job, trigger a specific bot process, and unassign users from attended automation process.	[com.sn_rpa_foundation]	Robotic Process Automation (RPA) Hub
Security Operations spoke	Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.	[com.snc.secops.spoke]	Security Operations application
Visual Task Board (VTB) Spoke	Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.	[com.glide.ui.vtb.ah]	ServiceNow AI Platform

Additional spokes are available with an Integration Hub subscription. To see a list of Integration Hub spokes, see Integration Hub available\n spokes. For more information about requesting an Integration Hub subscription, see Request Integration Hub.

• Benchmarks Spoke
  Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.
• Connect spoke
  Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.
• Customer Service Spoke
  Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management [com.sn_customerservice] plugin.
• External Related Files spoke
  The External Related Files spoke stores information about files in third-party systems and helps you manage the information.
• Field Service Spoke
  Provides actions for flow designers to use when creating Field Service Management business processes.
• ITSM spoke
  Provides flow and actions associated with ITSM. Requires the ITSM application suite.
• Machine Learning solutions for Flow Designer
  With Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows.
• Robotic Process Automation (RPA) Spoke
  With Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process.
• Security Operations spoke
  Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.
• Visual Task Board (VTB) Spoke
  Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.