Get Latest Response Text From Email action

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Provide the most recent reply or forward message in an e-mail chain to other actions in your flow.

    Roles and availability

    • Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

    Inputs

    Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

    Input Data type Description
    Email Record Record Email record whose most recent reply or forward message you want to provide to other actions in your flow. Select an Email [sys_email] record from the list, or add an Email [sys_email] record data pill from the Data panel.

    Outputs

    These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

    Output Data type Description
    Latest Response Text String Body text for the most recent reply or forward message in the Email [sys_email] record that you selected for the action's input.
    注:
    If you select an Email [sys_email] record with a Type of New for this action's input, the Latest Response Text output will be the entire body text of the e-mail.