Look Up Records action

Look up multiple records on any table using defined conditions.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs

Provide a value for each input that your flow needs. To add dynamic values, you can also drag pills from the Data panel or select them from the pill picker.

Table

Data type: Table Name

Table name containing the records you want to look up.

Conditions

Data type: Conditions

Field names and field values that you want to use to search for records. To use an inline script to specify conditions, consider using the GlideRecord and GlideQueryCondition classes to build your query. See GlideRecord - Global and GlideQueryCondition - Global.

Order by

Data type: Field Name

Field you want to use to sort results.

Sort Type

Data type: Choice

Option to sort alphabetically in ascending or descending order.

Max Results

Data type: Integer

The maximum number of record results the action can return.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

Records

Data type: Records

List of record Sys IDs found based on the lookup criteria that you provided. For more information, see Records.[Table] data type.

Table

Data type: Table Name

Table that contains the list of records.

Count

Data type: Integer

Number of records that the action returned.

General guidelines

Use these general guidelines when working with the Look Up Records action.

Process records with For Each flow logic

Use For Each flow logic to iterate through a list of records. For more information about using For Each flow logic, see For Each flow logic.

Set Max Results to improve performance

Set the Max Results input to 1000 records or lower to improve the performance of your flow. The more records that the system has to look up, the more system resources it takes to identify and process them.

Use conditions to filter records

Use conditions to limit the number of records the action returns. The more specific conditions that you can provide, the better performance your flow has.

Look up configuration items assigned to a change request user

In this example, the flow starts when an emergency change request is opened in the Network category. The Look Up Records action uses the Configuration Item [cmdb_ci] table as the Table input. The Conditions input looks for configuration items assigned to the requester of the change request. The Order by input uses the Name field to perform an ascending alphabetical type sort.

In the execution details, the Count output shows three configuration items that are assigned to the requester of the change request. The Records output shows the configuration items by name in the execution details page, but the data pill contains a series of Sys ID values. The Table output is the Configuration Item [cmdb_ci] table.