Failure and resolution codes in Enterprise Asset Management

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Enhance maintenance efficiency with standardized and predefined failure and resolution codes.

    Failure codes are used to identify the exact reason an asset has failed, while resolution codes specify the method used to resolve the issue.

    Benefits of failure and resolution codes

    • The predefined codes help in consistent reporting, analysis, and tracking of issues and their resolutions.
    • The hierarchical structure of the codes, with each code having a parent-child relationship, offers a detailed and organized approach to maintenance.
    • The Failure code and Resolution code fields in the Repair flow task forms help asset technicians to record the reason for failure of an asset and the resolution used for its repair.

    Hierarchy of codes

    A code can have a parent and a path. For example, Major engine failure can be a parent failure code, with child codes like Engine oil dried out or Carburetor broken down.

    When a code is created, its path is generated by tracing back to the root code. For example:

    • For Code A that doesn't have any parents, the path is Code A.
    • For Code B that has a parent Code A, the path is Code A, Code B.
    • For Code C that has a parent Code B, the path is Code A, Code B, Code C.
    注:
    The parent code is of the same type as the child code. For example, the parent of a failure code is another failure code, and the same applies to resolution codes. If the parent changes, the path of the children is automatically updated. A failure code or resolution code can be linked to only one parent code.

    For more details, see Manage failure and resolution codes.