View knowledge articles related to work order tasks in the Mobile Agent application

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • View helpful and relevant knowledge articles attached to work order tasks in the Mobile Agent application.

    始める前に

    Role required: wm_agent

    手順

    1. From your mobile device, launch the Mobile Agent application.
    2. On the navigation bar at the bottom of the screen, tap the My Tasks tab.
      The home screen of the My Tasks application opens with the first few tasks in the list of tasks assigned to you displayed.
    3. If the task you want is not displayed, tap See all.
    4. オプション: Filter or sort the task view.
      • To filter your tasks, tap the Filter icon (Filter icon), enter the values to use as a filter in the Due Date, Asset, Location, or Priority fields.
      • To sort your tasks, tap the Filter icon (Filter icon), tap Sort by, and select the fields to sort your tasks.
    5. Tap the work order task for which you want to view the knowledge articles.
    6. Tap the Related tab.
    7. View relevant knowledge articles.
      • To view a knowledge article related to the work order task, tap the article link in the Attached Knowledge section.
      • To view knowledge articles related to the parts associated with the work order task, tap the article link in the Parts Knowledge section.
      The selected article is displayed.
      注:
      You can provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, or posting comments for the article.