Create an audit record using the ServiceNow Agent app

Create an inventory audit record using the ServiceNow Agent app.

始める前に

Role required: asset, and sn_itam_common.asset_audit_admin, or sn_itam_common.asset_audit_user

注:

• When the sn_hamp_migrate_hamaudit system property is set to true, you're required to have the asset role, along with either the sn_itam_common.asset_audit_admin or sn_itam_common.asset_audit_user role.
• When the sn_hamp_migrate_hamaudit system property is set to false, only the asset role is required.

手順

1. From your mobile device, launch the Mobile Agent application.
2. Tap Asset.
3. Select the audit that you want to perform.

   Audit type	Action
   To perform stockroom audits	On the navigation bar, tap the Stockroom audits menu. Tap the more actions icon (). Tap New stockroom audit.
   To perform location audits	On the navigation bar, tap the Location audits menu. Tap the more actions icon (). Tap New location audit.

4. On the form, fill in the fields.

   表 : 1. New stockroom audit form or New location audit form

   Field	Description
   Stockroom 注: This field appears if you’re creating a stockroom audit.	Stockroom where you want to perform the audit.
   Location 注: This field appears if you’re creating a location audit.	Location where you want to perform the audit.
   Aisle and space 注: This field appears if you’re creating a stockroom audit.	Aisle and space for which you want to perform the audit.
   Include child locations 注: This field appears if you’re creating a location audit.	Option to include child locations in the audit.
   Model category	Model category for which you want to perform the audit.
   Include consumables 注: This field appears if you’re creating a stockroom audit.	Option to include consumable assets in the inventory audit. The available options are: Yes No The default populated value for this field is derived using the sn_itam_common.set_default_include_consumables system property. When this system property value is set to yes, the default value for the Include consumables field is set to Yes. When this system property value is set to no, the default value for the Include consumables field is set to No.
   Scan method	Scan method to be used to scan the assets. The available options are: Single scan Multi scan When the Include consumables field is set to Yes, the Scan method field value is automatically set to Single Scan and can’t be edited. When the Include consumables field is set to No, the Scan method field becomes editable, enabling you to select the scan type. Depending on the selected scan method for the audit record, you can scan the assets in the inventory using the ServiceNow Agent app. To complete asset scanning for the single scan audit record, see Complete a single scan inventory audit using the ServiceNow Agent app. To complete asset scanning for multi scan audit records, see Complete multi scan inventory audit using the ServiceNow Agent app.

5. Tap Submit.

タスクの結果

• An audit record is created and listed on the Open tab.
• The audit result fields are displayed on the audit Details tab.

  For a detailed description of the audit result field values, see Audit results.

次のタスク

Scan the assets in the inventory using the ServiceNow Agent app.

関連タスク

• Complete a single scan inventory audit using the ServiceNow Agent app
• Complete multi scan inventory audit using the ServiceNow Agent app