Integrating with Aha!

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：13分

    • Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.

    For more information about the Aha! service, see Aha! Product management guide.

    重要:
    Minimize security risks and protect information by granting access only to the necessary user or API permissions.
    表 : 1. Minimal user permissions
    Process Required user role in the Aha! application Authentication scopes
    Download subscriptions admin None
    Pull user activity admin None
    Reclaim subscription admin None

    Create an Aha! OAuth2 application

    Create an Aha! OAuth2 application to get access to the Aha! API.

    始める前に

    Aha! Role required: admin

    手順

    1. Go to OAuth2 Authentication.
    2. Log in to the Aha! site using your admin credentials.
    3. On the Personal settings page, select Developer.
    4. Select the OAuth applications tab.
    5. Select Register OAuth application.
    6. On the Register new OAuth application form, enter https://instance/oauth_redirect.do as the Redirect URI, where instance is the name of your ServiceNow instance.
    7. Select Create.
      The OAuth applications tab shows Client ID and Client Secret keys.
    8. Note down the values in the Client ID and Client Secret fields.

    Create an Aha! integration profile

    Create an integration profile to track software subscriptions and optimize licensing for the Aha! service.

    始める前に

    To create an Aha! integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.

    ServiceNow Role required: sam_integrator

    重要:
    You must select the Aha! Spoke check box for this integration while installing optional features on the Application Manager page. For more information about choosing the required SaaS applications, see Request SaaS License Management.

    このタスクについて

    If you’re using Software Asset Workspace, the option to create the Aha! integration profile in Core UI is inactive.

    手順

    1. Navigate to the integration profile.
      InterfaceAction
      Core UI
      1. Navigate to All > Software Asset > SaaS License > Direct Integration Profiles.
      2. Select New.
      3. Select Aha Integration Profile.
      Software Asset Workspace
      1. Navigate to License operations > User Subscriptions > Direct integration profiles.
      2. Select New.
      3. Select Aha! from the drop-down list.
      4. Select Continue.
    2. In the Display name field, enter a display name of your choice.
      表 : 2. Integration Profile form
      Field Description
      Display Name Name of the integration profile. For example, Aha Integration.
      Status Status of the integration profile.
      • If you have not published the integration profile, this field is automatically set to Draft.
      • If you have already published the integration profile, this field is automatically set to Published.
      Profile Type Type of integration profile. This field is automatically set to Aha! Subscription.
    3. Review the required user roles or API permissions specified in the Vendor configuration field for each process to minimize security risks and optimize SaaS licenses.
      注:
      For more information, see Minimal user permissions table.
      1. In the Download Subscription Subflow section, verify that the Subflow field is set to Aha! Download Subscriptions.
        注:
        The Download subscriptions check box is selected by default and you can't clear it.
      2. In the Reclaim Subscription Subflow section, verify that the Subflow field is set to Aha! Reclaim Subscription.
        注:
        The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.
    4. Select Save.
      Your ServiceNow instance creates a draft integration profile.

      The Connection & Credential field appears and is automatically set to sn_aha_spoke.Aha_.

    5. Open the connection & credential aliases record by selecting the preview icon (Preview icon.) next to the Connection & Credential field and then selecting Open Record in the record preview.
    6. On the Connection & Credential Aliases form, select the Create New Connection & Credential related link.
    7. In the Create Connection and Credential dialog box, fill in the fields.
      表 : 3. Create Connection and Credential dialog box
      Fields Descriptions
      Connection Name Name of the integration profile.
      Connection URL Connection URL for Aha!.
      OAuth Client ID OAuth2 key that you received while creating an OAuth2 authentication from the Aha! site.
      OAuth Client Secret OAuth Client Secret key that you received while creating an OAuth2 authentication from the Aha! site.
      OAuth Redirect URL ServiceNow redirect URL.
    8. Select Create and Get OAuth Token and then select Authorize.
      注:
      For the role required to perform this step, refer to the Minimal user permissions table.
    9. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.

      Validating the connection verifies the Download Subscriptions APIs, but not the Reclaim Subscriptions APIs.

    10. After the connection is verified, select Publish.
    11. In the Publish Confirmation dialog box, select OK.

    次のタスク

    After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

    After creating an integration profile, view information about the profile in the Software Asset Workspace by navigating to License operations > User subscription > Direct integration profiles. You can select an integration profile to view the following related lists. If all of the following related lists aren't visible for an integration profile in the default view, you can select the custom integration view from the Details tab:
    • Software Models
    • Unrecognized Subscription Identifiers
    • Scheduled Jobs
    • Scheduled Job Results
    • Software Subscriptions
    • Subscription Identifier Exclusion Rule
    • Subscription User Exclusion Rule

    After creating an integration profile, you can define subscription exclusion rules to keep certain subscriptions from license cost calculations. For more information, see Subscription exclusions for SaaS and SSO applications.

    If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.

    Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.

    Create software entitlements for the automatically generated software models to track used software against owned software.
    Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.