Integrating with Workplace from Facebook

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：14分

    • Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.

    重要:
    Minimize security risks and protect information by granting access only to the necessary user or API permissions.
    表 : 1. Minimal user permissions
    Process Required user role in the Workplace from Facebook application Authentication scopes
    Download subscriptions System admin
    • Read group membership
    • Manage work profiles
    Pull user activity System admin
    • Read group
    • Read group membership
    • Read group content
    • Read All messages
    • Read Knowledge Library content
    Reclaim subscription System admin Provision User Accounts

    Create a Workplace from Facebook integration profile

    Create an integration profile to track software subscriptions and optimize licensing for the Workplace from Facebook application.

    始める前に

    To create a Workplace from Facebook integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.

    ServiceNow Role required: sam_integrator

    重要:
    You must select the Workplace from Facebook Spoke spoke check box for this integration while installing optional features on the Application Manager page. For more information about choosing the required SaaS applications, see Request SaaS License Management.

    このタスクについて

    If you’re using Software Asset Workspace, the option to create the Workplace from Facebook integration profile in Core UI is inactive.

    手順

    1. Navigate to the integration profile.
      InterfaceAction
      Core UI
      1. Navigate to All > Software Asset > SaaS License > Direct Integration Profiles.
      2. Select New.
      3. Select Workplace from Facebook Integration Profile.
      Software Asset Workspace
      1. Navigate to License operations > User Subscriptions > Direct integration profiles.
      2. Select New.
      3. Select Workpace from Facebook from the drop-down list.
      4. Select Continue.
    2. On the form, fill in the fields.
      表 : 2. Integration profile form
      Field Value
      Display name Name of the integration profile.

      For example, Workplace from Facebook integration.
      Status Status of the integration profile.
      • If you have not published the integration profile, this field is automatically set to  Draft.
      • If you have already published the integration profile, this field is automatically set to  Published.
      Profile type Type of integration profile.

      This field is automatically set to Workplace from Facebook Subscription.
    3. Review the required user roles or API permissions specified in the Vendor configuration field for each process to minimize security risks and optimize SaaS licenses.
      注:
      For more information, see Minimal user permissions table.
      1. In the Download Subscription Subflow section, verify that the Subflow field is set to Workplace From Facebook Download Subscriptions.
        注:
        The Download subscriptions check box is selected by default and you can't clear it.
      2. In the Calculate Activity Subflow section, verify that the Subflow field is set to Workplace From Facebook Update User Activity.
        注:
        The Download Activity check box is selected by default. If you clear it, the activity scheduled job SAM - Refresh <displayname> Activity isn't created.
        In the Analyze user activity field, you can also select the date and time starting from when you want to analyze the user activity. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.
        注:
        Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.
        You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see Review a software reclamation rule.
      3. In the Reclaim Subscription Subflow section, verify that the Subflow field is set to Workplace From Facebook Reclaim Subscription.
        注:
        The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.
    4. Select Save.
      Your ServiceNow instance creates a draft integration profile.

      The Connection & Credential field appears and is automatically set to sn_fb_wp_spoke.FB_Workplace_Alias.

    5. Select the preview icon (Preview icon.) next to the Connection & Credential field and select Open Record in the record preview to open the connection & credential aliases record.
    6. On the Connection & Credential Aliases form, select FB_Workplace_Credentials under the Credential column in the Connections list.
    7. On the Workplace from Facebook Credentials form, select Install on your Workplace.

      You get redirected to the Workplace sign-up/sign-in page.

    8. Log in to your  Workplace from Facebook account using your credentials.

      The Add ServiceNow Spoke to Workplace pop-up window gets displayed.

    9. Select Add to Workplace.
    10. Select Done.

      You are redirected back to your  ServiceNow   instance and the relevant fields are updated.

    11. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.

      Validating the connection verifies the Download Subscriptions and Calculate Activity APIs, but not the Reclaim Subscriptions APIs.

    12. After the connection is verified, select Publish.
    13. In the Publish Confirmation dialog box, select OK.
      注:
      If you clear the Download Activity check box after the integration profile is published, you must revalidate the connections and then republish the integration profile because the following events occur:
      • The Status field on the integration profile form changes to Draft.
      • The Validate connection button shows up on the form.
      • The current SAM - Refresh <displayname> Activity job gets deleted.

    次のタスク

    After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

    After creating an integration profile, view information about the profile in the Software Asset Workspace by navigating to License operations > User subscription > Direct integration profiles. You can select an integration profile to view the following related lists. If all of the following related lists aren't visible for an integration profile in the default view, you can select the custom integration view from the Details tab:
    • Software Models
    • Unrecognized Subscription Identifiers
    • Scheduled Jobs
    • Scheduled Job Results
    • Software Subscriptions
    • Subscription Identifier Exclusion Rule
    • Subscription User Exclusion Rule

    After creating an integration profile, you can define subscription exclusion rules to keep certain subscriptions from license cost calculations. For more information, see Subscription exclusions for SaaS and SSO applications.

    If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.

    Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.

    Create software entitlements for the automatically generated software models to track used software against owned software.
    Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.