Setting up PPM collaboration for Microsoft Teams

Integrate your ServiceNow instance with your organization's Microsoft Teams to enable collaboration of your projects in Microsoft Teams.

PPM Collaboration uses the Microsoft Teams Graph and Microsoft Azure AD spoke actions such as creating a team for your project, adding or removing your project team members, archiving the team when the project is closed, posting a message when a record is updated, and so on. To enable these spoke actions, you must integrate your ServiceNow instance with Microsoft Teams Graph and Microsoft Azure AD to authenticate ServiceNow requests. For more information, see the Set up Microsoft Teams Graph spoke and Set up Microsoft Azure AD spoke topics.

重要:

When you activate the Microsoft Teams Graph and Microsoft Azure AD spokes, a Connection & Credential alias for Microsoft Teams Graph and Microsoft Azure AD is created by default with the IDs sn_msteams_ahv2.Microsoft_Teams_Spoke and sn_azure_ad_spoke.AzureAD respectively. The connection that is active (the Active field is set to true) in Connections related list of this alias uses this default ID to connect your ServiceNow instance to Microsoft Teams Graph and Microsoft Azure AD. Therefore, you can have multiple connections associated with this alias but ensure that only one connection is active at any given time.