Account form in the ServiceNow CRM for Outlook add-in

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Field descriptions for viewing or editing an account record from the ServiceNow CRM for Outlook add-in.

    Field Description
    Name Name of the account or company.
    Website Company website URL.
    Number System-generated unique identifier for the account record starting with the prefix ACCT.
    Phone Primary phone number for the account.
    Primary Contact Main contact person for the account.
    Street Street address of the account.
    Parent Account Parent account if this account is a subsidiary.
    City City where the account is located.
    State / Province State or province where the account is located.
    Zip / Postal code Postal or ZIP code for the account address.
    Country Country where the account is located.