Configure the Order Task Duration Assignment Policy

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the Order Task Duration Assignment Policy using Workflow Studio. This policy determines how long each task should take to complete, when it should start, and when it's expected to finish, enabling accurate scheduling, resource planning, and timeline visibility across the order life cycle.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Select Order Task Duration Assignment Policy.
      The image shows the Order Task Duration Assignment policy window in Workflow Studio.
    3. On the Order Task Duration Assignment Policy decision table, fill in the fields.
      Table 1. Order Task Duration Assignment Policy fields
      Field Description
      Request type Order task for which you want to add a duration time.
      Order task account Order task account associated with the task.
      Duration Allotted time for this task. For example, 2 Days 6 Hours.
      Note:
      The allotted time for order tasks must be the same as the allotted time in the SLA definition assigned to the order task.
    4. Select Save.

    What to do next

    The next step is to configure SLA definitions for Jeopardy Management. For more information, see create-sla-definitions.html.