Install the invoice management apps for Business Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can install the invoice case management applications if you have the admin role.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

    Role required: admin

    About this task

    Note:
    Demo data is unavailable with these applications.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the applications using the filter criteria and search bar.
      The applications for invoice and invoice case management are:
      • Invoice Self-Service (sn_invoice_ss)
      • Invoice Case Self-Service (sn_invoice_case_ss)
      • Invoice Case Playbook (sn_invoice_case_pb)

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.