Inbound request states

  • Release version: Australia
  • Updated March 23, 2026
  • 1 minute to read

    • An inbound request transitions through a series of states as ServiceNow AI Platform processes the asynchronous order received via an API.

    Field Description
    New The inbound request has been received via API and is waiting to be picked up by the scheduled job.
    In progress The scheduled job has picked up the inbound request and is processing the order.
    Completed The order was created successfully.
    Error An error occurred while creating the order. The inbound request exits the processing cycle.
    Pending The inbound request is waiting for a condition to be met before processing can continue.