Contact form in the ServiceNow CRM for Outlook add-in

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.

    Field Description
    First name First name of the contact.
    Last name Last name of the contact.
    Email Email address of the contact pre-populated from the From field of the email header.
    Business phone Business phone number of the contact.
    Mobile phone Mobile phone number of the contact.
    Account Account associated with the contact.
    Title Job title of the contact.
    Time zone Time zone of the contact. This field is set to the system setting by default.
    Language Preferred language of the contact. This field is set to the system setting by default.
    Notification Option to enable notifications for this contact.