Managing service orders

Learn how to qualify and manage service orders, work with external product inventory, and manage outbound requests.

• External product inventory ID
  You can use a product inventory ID from external Configure, Price, and Quote (CPQ) systems in the Order Management application to complete the order fulfillment flow for various actions on the product and service orders.
• Create outbound requests for service orders
  As a provider, create an outbound request for the service orders. You can interact with the external Service Order Management (SOM) or Technical Order Management (TOM) systems to manage the end-to-end order fulfillment process.
• Orders for 5G sliced networks
  A communication service provider (CSP) can define 5G services in the technical catalog and manage the creation and fulfillment of these orders for a sliced network.
• Service qualification requests
  Use the Technical Service Qualification API to evaluate a service request for feasibility and availability before you submit an order for fulfillment in the Order Management application.

Related concepts

• Configuring Order Management
• Order management