Return Merchandise Authorization roles

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Information about Return Merchandise Authorization (RMA) roles.

    Table 1. Return Merchandise Authorization roles
    Roles Description Contains roles
    sn_csm_rma_case.csm_rma_case_creator This role provides granular access to create RMA cases and RMA case Lines. sn_csm_rma_case.writer
    sn_csm_rma_case.csm_rma_case_viewer This role provides granular access to read RMA cases and RMA case Lines. None
    sn_csm_rma_case.csm_rma_case_writer This role provides granular access to edit or update RMA cases and RMA case Lines. sn_csm_rma_case.viewer