View order case details

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the list of order cases and their state from the Business Portal.

    Before you begin

    Role required: sn_customerservice.customer

    Procedure

    1. Log in to the Business Portal.
    2. Select Requests > View submitted requests > View cases & tasks.
    3. Select My Order Cases from the Categories menu to view order cases.
    4. Select a case to view its state and other details.
      Table 1. Order case states
      State Description
      New A new order case that is submitted.
      Draft

      The order case that has not yet been submitted.

      Order case lines in the Draft state can still be modified.
      Work in Progress The order case is being handled by the sales agent.