Using Now Assist Analytics

The Now Assist Analytics dashboard provides indicators and breakdowns that help monitor the performance of generative AI features, capabilities, and skills active on your instance.

Access the dashboard by navigating to All > Now Assist Admin > Analytics. You must have Now Assist Analytics Admin [sn_na_analytics_admin] or Now Assist Analytics Viewer [sn_na_analytics_viewer] role to view the dashboard. The following sections explain the dashboard pages in more detail.

• Overall health
  Use the Overall health dashboard page to view key usage indicators that help you evaluate the performance of your Now Assist implementations.
• Usage and adoption
  The Usage and adoption dashboard page contains key usage and performance indicators that help you evaluate the adoption of Now Assist in your organization.
• Self-Service performance
  Use the Self-Service performance dashboard page to view performance indicators of Now Assist self-service experiences like Now Assist in Virtual Agent, Service Portal that are active on the instance.
• Skills performance
  Use the Skills performance dashboard page to view usage and performance indicators of one or more Now Assist skills that are active.
• Now Assist Guardian analytics
  Monitor the performance of guardrails enabled through Now Assist Guardian.
• User search analyzer
  Gain insights into user search queries and results provided by Now Assist.
• Now Assist context menu analytics
  Monitor the usage and performance of the Now Assist context menu.
• Now Assist value insights
  Gain insights into the value realized from Now Assist skills and features.