HRSD Maturity Assessment

  • Release version: Xanadu
  • Updated August 14, 2024
  • 2 minutes to read

    • This accelerator provides guidance on your current HR Service Delivery (HRSD) process and function maturity in your ServiceNow instance.

    Overview

    The HRSD Maturity Assessment Accelerator provides a base-level understanding of maturity tied to business outcomes being driven. The Accelerator aims to assess gaps with your HRSD product implementation based on your company’s use cases with targeted recommendations on what to tackle next to unlock further value in the platform.

    All HRSD apps and features are within scope including Case & Knowledge, Employee Center and Portal, Lifecycle Events/Onboarding/Journeys, Employee Document Management, HCM Integrations, and specific store features, such as Manager Hub. See for additional information on HRSD apps.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    Learning overview (up to 90 minutes)
    • Describe and introduce the Accelerator to explain the assessment process
    • Conduct the HRSD adoption maturity questionnaire
    HSRD Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our HRSD leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features in the standard NowCreate crawl/walk/run model
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer read-out (up to 90 minutes)
    • Deliver HRSD Maturity Assessment report
    • Review HRSD Maturity Assessment report
      • Opportunity for Questions and Answers related to the HRSD Maturity Assessment
      • Discuss a draft adoption roadmap
    Follow-up customer session (optional on Customer request– up to 60 minutes)
    • Review Customer progress
    • Identify additional resources to achieve Customer goals
    • Provide additional guidance on leading practices

    Requested customer resources

    One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System administrators & HRSD administrators (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting lead (Recommended) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Trusted service partners (Recommended) Attends ServiceNow Impact Accelerator activities to understand leading practices and potentially support the customer going forward.
    Developers (Optional)

    Writes code for the ServiceNow platform.
    Business stakeholders (Optional) Line of business owners outside of HR.

    Requested Information / Access

    We request that the HRSD Maturity questionnaire is completed by the Customer virtually a minimum of two weeks prior to the Customer readout.

    Exceptions

    This Impact Accelerator does not include a technical review of HRSD.

    The tool is not automated and does not feature automated recommendations. Assessment of other EWF capabilities beyond HRSD is not included.

    ServiceNow is not responsible for implementing the recommendations made based on the HR Service Delivery Maturity Assessment.