Software Asset Management Maturity Assessment

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Software Asset Management Maturity Assessment

    The ServiceNow Software Asset Management (SAM) Maturity Assessment Accelerator is designed to enhance the effectiveness of your SAM resources. It offers a structured approach to tracking, evaluating, and managing software licenses and compliance, while also optimizing your ServiceNow instance. This assessment is particularly beneficial for Impact customers, helping them navigate complex tasks across multiple programs and prioritize projects for better business outcomes. Please note that this Accelerator is available for Impact Advanced and Total packages.

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    Key Features

    • SAM Maturity Assessment Kickoff Session: Up to 120 minutes to set expectations and gather necessary inputs.
    • SAM Maturity Assessment Questionnaire: Participants independently complete a questionnaire to identify gaps and opportunities in your SAM product.
    • Questionnaire Results Analysis: The Impact Squad reviews scores and provides tailored recommendations to maximize your SAM investment.
    • SAM Maturity Assessment Report: Includes a maturity score, top recommendations, and additional initiatives to enhance outcomes.
    • Customer Readout Session: Up to 120 minutes to present the assessment results and discuss implementation strategies.
    • Follow-up Session: Up to 60 minutes for Q&A and further guidance on leading practices.

    Key Outcomes

    By participating in the SAM Maturity Assessment, customers can expect to receive a comprehensive report detailing their maturity level, key recommendations for unadopted features, and a clear action plan for leveraging their SAM product effectively. This structured approach ensures that customers gain valuable insights into optimizing their software asset management processes.

    Requested Customer Resources

    • Platform Owner: Oversees the ServiceNow platform and ensures alignment with business strategies.
    • System Administrator(s): Maintains platform stability and manages application support and configurations.

    Note that ServiceNow resources are not responsible for executing the provided plans.

    The ServiceNow Software Asset Management (SAM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with SAM.

    Accelerator overview

    The Software Asset Management application systematically tracks, evaluates, and manages software licenses, compliance, and optimization.

    Software Asset Management Maturity Assessment provides Impact customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance SAM. The assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects. Additionally, it helps to create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See Software Asset Management for additional information about SAM.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    SAM Maturity Assessment Kickoff Session (up to 120 minutes)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    SAM Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built SAM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your SAM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that will help you understand how to best maximize your SAM product investment
    SAM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from our SAM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for SAM
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 120 minutes)
    • Deliver the SAM Maturity Assessment report
    • Review the SAM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 60 minutes)
    Opportunity for Q&A related to the SAM Maturity Assessment
    Provide additional guidance on leading practices, as needed

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Exclusions

    ServiceNow resources aren't responsible for the execution of the provided plan.