Install Now Assist AI agents

  • Release version: Xanadu
  • Updated January 30, 2025
  • 1 minute to read

    • Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

    Before you begin

    To get started with AI agents, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Xanadu Patch 7+ or Yokohama.
    • AI Search enabled on your instance.

    Role required: sn_aia_admin

    About this task

    AI agents aren’t standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other Now Assist applications that include AI agents, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for and select a Now Assist application, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.
    3. Select Install.

    Result

    AI agents are associated with that application are installed on your instance.

    What to do next

    You can access AI agents in the Now Assist panel and in Virtual Agent. To enable the Now Assist panel, see Turn on the Now Assist panel.