Platform skills

  • Release version: Xanadu
  • Updated August 15, 2024
  • 1 minute to read

    • Now Assist includes special generative AI skills, such as the ability to search for records using plain language, available with the activation of any Now Assist plugin.

    To use these skills, activate one or more Now Assist plugins, such as Now Assist for Customer Service Management (CSM) or Now Assist for IT Service Management (ITSM).

    Figure 1. Available Platform skills in the Now Assist Admin console
    Navigation and other Platform skills are automatically activated. You can deactivate each skill manually.