Using Now Assist Analytics

Now Assist Analytics dashboard provides indicators and breakdowns that help monitor the performance of generative AI features, capabilities, and skills active on your instance.

Access the dashboard from All > Now Assist Admin > Analytics. You must have Now Assist Analytics Admin [sn_na_analytics_admin] or Now Assist Analytics Viewer [sn_na_analytics_viewer] role to view the dashboard. The following sections explain the dashboard pages in more detail.

• Overall health
  Use the Overall health dashboard page to view key usage indicators that help you evaluate the performance of your Now Assist implementations.
• Self-Service performance
  Use the Self-Service performance dashboard page to view self-service performance indicators of Now Assist experiences like Now Assist in Virtual Agent, Now AssistService Portal, and Now Assist context menu that are active on the instance.
• Skills performance
  Use the Skills performance dashboard page to view usage and performance indicators of one or more Now Assist skills that are active.