Manage duplicate configuration items (CIs)

Use Now Assist to review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates. In every step and choice that you make, the manage duplication CIs skill directs you to the next step according to your selection.

In CMDB Workspace you can open the Now Assist panel, and then select Manage duplicates. Continue to review responses on the Now Assist panel and to select next actions to manage and remediate duplicate CIs.

As you interact with the skill, it guides you to the next step according to your selection. You can review the root cause analysis for the de-duplication tasks. Root cause analysis groups the de-duplication tasks by IRE identification rules (including criterion attributes) and discovery sources. Use that information to prevent further generation of duplicate CIs.

For more information, see Using Now Assist for CMDB.

Figure 1. The Manage duplicate CIs skill in the Now Assist panel

Availability

This skill is available in the workflows and products listed below.

Table 1. Now Assist products and workflows

Workflow	Product
Technology	Now Assist for Configuration Management Database (CMDB)