Now Assist Multi-Turn Catalog Ordering

This skill gives users conversational access to available options in the Service Catalog.

Users can request an item, such as a mobile phone. The user can then provide more information to refine the search. For example, they may refine their request to a blue 256-GB iPhone. They can even request a new item instead, all in the same conversation, and the generative AI creates its responses using natural language.

Figure 1. New email catalog request from the chat window

For more information, see Now Assist in Virtual Agent.