Sidebar discussion summarization

  • Release version: Xanadu
  • Updated August 15, 2024
  • 1 minute to read

    • Generate a summary of Sidebar discussions between agents, requesters, and subject matter experts using the Sidebar discussion summarization skill.

    You can use Sidebar discussion summarization for any task table you've enabled Sidebar on.

    Summarizing Sidebar chats integrated with Microsoft Teams is also supported. For more information, see Sidebar and Microsoft Teams.

    Figure 1. Summarize a Sidebar discussion in Workspace
    A discussion summary in the Sidebar window.

    Generating a Sidebar discussion summary

    You can generate a chat reply recommendation in the following products.

    Availability

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology Now Assist for IT Service Management (ITSM)
    Customer

    Now Assist for Customer Service Management (CSM)

    Now Assist for Field Service Management (FSM)
    Employee Now Assist for HR Service Delivery (HRSD)