Additional resources for AI products and solutions

  • Release version: Yokohama
  • Updated June 26, 2025
  • 3 minutes to read

    • If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.

    Table 1. Resource links
    AI features or products Resource type Resources

    AI Agents

    Release Notes

    Now Assist AI Agents Release Notes.

    AI Agents

    Getting started

    Getting started with AI Agents.

    Identifying agentic workflows.

    AI Agents

    Best practices

    Build custom skills

    Assess the AI agents' and agentic workflows' performance

    AI Agents

    Glossary

    Now Assist and Agentic AI glossary.

    AI Agents

    Training

    AI Agents Essentials (2025 Q1 Store Release)

    AI Agent Readiness

    AI Essentials

    Initiating AI Agents

    Introduction to Agentic AI

    Now Assist AI Agents learning path

    AI Control Tower

    Release notes

    AI Control Tower

    Getting started

    Overview of Advanced AI and Data Products

    AI Control Tower

    Training

    AI Control Tower Basics

    AI Control Tower learning path

    Document Intelligence

    Release notes

    Document Intelligence release notes

    Document Intelligence

    Getting started

    Getting started with Document Intelligence

    Document Intelligence quick start guide (ServiceNow Community)

    Document Intelligence

    Tips and examples

    Document Intelligence examples

    Document Intelligence

    Troubleshooting

    Troubleshooting and best practices for Document Intelligence

    Document Intelligence

    FAQs

    Document Intelligence FAQs

    Document Intelligence

    Training

    Document Intelligence Overview

    Document Intelligence Fundamentals

    Natural Language Understanding and Natural Language Query

    Getting started

    Getting started with NLU

    NLU quick start guide (ServiceNow Community)

    Natural Language Understanding and Natural Language Query

    Best practices

    Best practices for NLU

    Natural Language Understanding and Natural Language Query

    Tips and examples

    NLU examples

    Natural Language Understanding and Natural Language Query

    Troubleshooting

    Troubleshooting for NLU

    Natural Language Understanding and Natural Language Query

    FAQs

    NLU FAQs

    Natural Language Understanding and Natural Language Query

    Training

    Natural Language Understanding (NLU) Fundamentals

    Now Assist

    Release notes

    		 Now Assist and agentic AI release notes

    Now Assist

    Getting started

    Getting Started with Now Assist (YouTube)

    Getting started with Now Assist for Code (YouTube)

    Getting Started with Now Assist for Creator (YouTube)

    Getting Started with Now Assist for CSM (YouTube)

    Getting Started with Now Assist for ITSM (YouTube)

    Getting Started with Now Assist for AI Search (YouTube)

    Now Assist quick start guide (ServiceNow Community)

    Now Assist for Code quick start guide (ServiceNow Community)

    Now Assist panel fundamentals (YouTube)

    Now Assist

    Best practices

    Now Assist best practices

    Now Assist best practices (ServiceNow Community)

    Knowledge article best practices (ServiceNow Community)

    Now Assist

    Tips and examples

    Now Assist conversational catalog request in practice (ServiceNow Community)

    Now Assist examples

    Now Assist

    FAQs

    Generative AI Controller FAQ

    Now Assist FAQ

    Now Assist in AI Search FAQ

    Now Assist

    Glossary

    Now Assist and Agentic AI glossary.

    Now Assist

    Training

    AI Builder Fundamentals

    Introduction to Generative AI

    Now Assist Essentials (2025 Q2 Store Release)

    Now Assist Essentials (November 2024 Store Release)

    Now Assist in Virtual Agent Implementation (August 2024 Store Release)

    Now Assist in Search Implementation (Feb 2024 Store Release)

    Now Assist for Creator Implementer

    Now Assist for Field Service Management (FSM) Implementer

    Now Assist for Customer Service Management (CSM) Implementer

    Now Assist for HR Service Delivery (HRSD) Implementer

    Now Assist for IT Service Management (ITSM) Implementer

    Predictive Intelligence

    Release notes

    Predictive Intelligence release notes

    Predictive Intelligence

    Getting started

    Getting started with Predictive Intelligence

    Predictive Intelligence quick start guide (ServiceNow Community)

    Predictive Intelligence

    Best practices

    Predictive Intelligence best practices

    Predictive Intelligence

    Tips and examples

    Predictive Intelligence examples

    Predictive Intelligence

    FAQs

    Predictive Intelligence FAQs

    Predictive Intelligence

    Training

    Predictive Intelligence Fundamentals

    Task Intelligence

    Getting started

    Getting started with Task Intelligence

    Task Intelligence quick start guide (ServiceNow Community)

    Task Intelligence

    Best practices

    Troubleshooting and best practices for Task Intelligence

    Task Intelligence

    FAQs

    Task Intelligence FAQs

    Task Intelligence

    Training

    Task Intelligence for ITSM - Quick Start Guide

    Task Intelligence for CSM - Quick Start Guide

    AI Academy Get Started with Task Intelligence -use AI to categorize cases

    AI Academy Task Intelligence for ITSM

    AI Academy Task Intelligence - Customer Service Management