Now Assist Admin console

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Now Assist Admin console

    The Now Assist Admin console is designed to provide ServiceNow customers with streamlined access to essential tools for setting up, configuring, and monitoring Now Assist applications and generative AI features on the ServiceNow AI Platform. It centralizes the management of AI-enabled skills, enabling efficient deployment and oversight within your instance.

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    Key Features

    • Plugin Installation: Access the Available for you tab in the Settings page to review and install plugins relevant to your business needs. Each plugin includes specific skills that activate generative AI capabilities.
    • Optional Now Assist Panel Activation: Enable the Now Assist panel via the Admin console’s Experiences page to integrate AI skills within the Next Experience UI, providing agents with seamless access across the platform. Skills can also be displayed in the Core UI and Workspaces if preferred.
    • Skill Activation and Configuration: Explore and activate skills tailored to different use cases directly from the Now Assist Skills page. The interface supports list and grid views for ease of navigation. Some skills require configuration, such as setting inputs, triggers, and display locations (in-product or Now Assist panel).
    • Account Settings Management: Configure language support if Dynamic Translation is enabled, review account details, check available plugins, and monitor data sharing status from the Settings page.
    • Performance Monitoring: Utilize metrics on the Overview page to track plugin status, active skills, summaries, and any issues requiring attention to ensure optimal skill performance.
    • Now Assist Journey Checklist: Access a guided checklist within the Overview page that provides step-by-step instructions for implementing Now Assist applications, features, and skills effectively.

    Practical Benefits

    By using the Now Assist Admin console, ServiceNow customers can efficiently manage the deployment of generative AI skills that enhance user experiences and operational workflows. The console’s intuitive design helps administrators quickly activate and configure AI capabilities, monitor performance, and ensure correct setup aligned with business needs.

    This centralized management reduces the complexity of integrating AI features, facilitates continuous monitoring, and supports informed decision-making through performance analytics — all contributing to improved service delivery and user productivity.

    The Now Assist Admin console provides quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.

    Now Assist Admin overview

    Begin your exploration of the Now Assist skills in the Now Assist Admin console. This console contains everything that you need to install, configure, and learn about the different generative AI features on the ServiceNow AI Platform.

    The following example shows the Now Assist Admin Overview page.

    Figure 1. Now Assist Admin Overview page
    Now Assist Admin overview panel.

    Now Assist Admin workflow

    Take five steps to begin using the Now Assist Admin console.

    1. Install plugins.

    On the Available for you tab of the Settings page, you can review the available plugins and install the ones that are relevant to your business needs. Each plugin contains the skills that you can activate to enable generative AI features on your instance. The following diagram shows the Available for you tab.

    Figure 2. Available for you tab on the Now Assist Admin Settings > Plugins page
    Available plugins are displayed in the Settings page.
    2. (Optional) Turn on the Now Assist panel.

    The Now Assist panel integrates the Now Assist skills into the Next Experience UI. By turning on the Now Assist panel directly from the Now Assist Admin console, you enable agents to access skills from anywhere on the ServiceNow AI Platform.

    For more information about the Now Assist panel, see Now Assist panel overview.

    This step is optional because the skills can also display in-product in the Core UI and in Workspaces.

    You can turn the Now Assist panel on from the Now Assist Experiences page of the Admin console.

    Figure 3. Now Assist Experiences page with Now Assist panel
    Now Assist panel settings on the Now Assist Experiences page
    3. Activate skills.

    Skills are features that are created for a specific use case in a Now Assist application. Use the Now Assist Skills page to explore the skills that are available with your installed plugins. The following diagram shows the available features and skills in the Technology workflow.

    Explore the skills in either list or grid view using the toggle icon. This feature allows you to view detailed information about each skill and activate them without navigating away from the current page. Previously, skills were presented as cards, and this update aims to improve the way you interact with them.

    Figure 4. Available Now Assist skills in the Technology workflow
    In the Technology workflow, select the workflow area to see all of the available skills. In this example, the skills for Now Assist for IT Service Management (ITSM) are displayed.

    After deciding which skills best fit your business needs, you can activate them from the console. Some skills require configuration so that you can customize the skill to your needs, such as determining the skill inputs and triggers. You can select the skills that you want to configure in the Now Assist Admin Skills page.

    The following example shows a step in the guided setup of the skill activation process, which is choosing where to display the skill. Skills can be displayed in-product, including the Core UI and Workspaces, or in the Now Assist panel. You can choose either or both locations. The following diagram shows the process for chat summarization activation in Now Assist Admin.

    Figure 5. Chat summarization activation in Now Assist Admin
    Step in the skill activation process: Choosing where to display the skill. You can specify either in-product, the Now Assist panel, or both locations.
    4. Review your Now Assist account settings.

    The Now Assist Admin console Settings page enables you to set up language support, if you have Dynamic Translation enabled on your instance, and review your account details. Get up-to-date information about what plugins are available to you and the status of data sharing on your instance.

    Figure 6. Now Assist Admin console account settings
    Settings page on the Account tab with license details that show the Now Assist panel and Now Assist skills included in the license and that data sharing is currently on.
    5. Monitor and analyze skill performance.

    Use the metrics available on the Overview page to review the summaries, performance information, and issues that need your attention. The following example shows the current plugin status, as well as the number of active skills.

    Figure 7. Plugin and Skills status on the Now Assist Admin Overview page
    Plugin status shows that three plugins are installed, and three plugins are not installed. The Skills status shows that twelve skills are active, and one skill is inactive.

    The Now Assist Admin console contains the Now Assist journey checklist with additional instructions for implementing Now Assist on your instance.

    Figure 8. Now Assist journey checklist

    You can consult the following checklist from the Now Assist Admin console Overview page at any time to guide your implementation of Now Assist applications, features, and skills.

    The Now Assist Journey checklist shows the Now Assist admin journey that was described in the five step workflow of this topic.

    Learn more about the Now Assist journey