Example Asset Management process

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • The best method for managing assets depends on business needs and how your business is organized.

    시작하기 전에

    Role required: asset

    이 태스크 정보

    These steps are one possible process for getting started with Asset Management.

    프로시저

    1. Identify assets in your system.

      A key component of asset management is the initial and ongoing inventory or discovery of what you own. The ServiceNow platform provides the following options for asset discovery.

      • The separate, robust Discovery tool.
      • For organizations that want to use the discovery technologies they have deployed already, such as SMS, Tally NetCensus, LanDesk, or others, ServiceNow can support integration to those technologies via web services. Scanned data can be mapped directly into the Configuration Management Database (CMDB).
    2. Clean up information in the CMDB.
      Remove information that is obsolete or invalid. Ensure that all remaining information is accurate and complete. Add any necessary information.
    3. Create categories of asset models such as computers, servers, printers, and software.
    4. Create asset models.
      Models are specific versions or various configurations of an asset, such as a MacBook Pro 17".
    5. Create individual assets, such as hardware, consumables, and software licenses.
      If you used a discovery tool, you may already have many assets identified accurately.
    6. Manage assets by counting software licenses, viewing assets that are in stock, setting asset states and substates, and analyzing unallocated software.