ServiceNow AI Research

Are Online Skill and Memory Modules Always Worth Their Tokens? A Budget-Constrained Study of Web Agents

Résumé

Online web agents often augment a base actor with memory, workflow, or skill modules. These modules can improve performance, but they also consume test-time tokens, a cost rarely reported alongside the actor’s inference cost. We study online augmentation, where this overhead is paid on every task, and re-evaluate its benefits under a fixed total inference budget. We compare AWM, ASI, and ReasoningBank with a token-matched vanilla baseline that uses the same budget for additional actor steps. Across three WebArena domains and three models, Gemini 3 Flash, GPT-5.4-mini, and Qwen 3.6-27B, the vanilla baseline matches or surpasses all three augmentation methods in aggregate success rate while often using fewer total tokens. We observe a similar trend on WorkArena-L1 with Qwen 3.6-27B, indicating that the effect extends to enterprise knowledge-work tasks. Our results suggest that skills and workflow memory can be useful in specific domains, but their apparent gains often vanish against a budget-matched actor. We further show that run-to-run variance materially affects outcomes and should be reported as a core evaluation criterion for online web agents.

Publication
Conference on Empirical Methods in Natural Language Processing (EMNLP)
Masih Aminbeidokhti
Masih Aminbeidokhti
Visiting Researcher

Visiting Researcher at AI Research Partnerships & Ecosystem​ located at Montreal, Canada.

Issam H. Laradji
Issam H. Laradji
Research Scientist

Research Scientist at Agent Contextualization located at Vancouver, Canada.

Spandana Gella
Spandana Gella
Research Lead

Research Lead at Agentic Harness & Defenses located at Montreal, Canada.