ServiceNow AI Research

Web Agents

Are Online Skill and Memory Modules Always Worth Their Tokens? A Budget-Constrained Study of Web Agents
Online web agents often augment a base actor with memory, workflow, or skill modules. These modules can improve performance, but they …
WebArena-Pro: A Heterogeneous, Multimodal, Reproducible Benchmark for Web Agents
Web agents powered by large language and vision-language models are increasingly applied to realistic browser work that spans …
How to Train Your LLM Web Agent: A Statistical Diagnosis

Large language model (LLM) agents for web interfaces have advanced rapidly, yet open-source systems still lag behind proprietary …

How to Train Your LLM Web Agent: A Statistical Diagnosis

Large language model (LLM) agents for web interfaces have advanced rapidly, yet open-source systems still lag behind proprietary …

WebMMU: A Benchmark for Multimodal Multilingual Website Understanding and Code Generation
Understanding diverse web data and automating web development presents an exciting challenge for agentic multimodal models. While …
FocusAgent: Simple Yet Effective Ways of Trimming the Large Context of Web Agents
Web agents powered by large language models (LLMs) must process lengthy web page observations to complete user goals; these pages often …
How to Train Your LLM Web Agent: A Statistical Diagnosis (Oral)

Large language model (LLM) agents for web interfaces have advanced rapidly, yet open-source systems still lag behind proprietary …

SafeArena: Evaluating the Safety of Autonomous Web Agents
LLM-based agents are becoming increasingly proficient at solving web-based tasks. With this capability comes a greater risk of misuse …
UI-Vision: A Desktop-centric GUI Benchmark for Visual Perception and Interaction
Developing autonomous agents that can navigate diverse Graphical User Interfaces (GUIs) and solve complex tasks is essential for …
WebMMU: A Benchmark for Multimodal Multilingual Website Understanding and Code Generation
Understanding diverse web data and automating web development presents an exciting challenge for agentic AI. While existing benchmarks …