ServiceNow AI Research

Agents

FM2DS: Few-Shot Multimodal Multihop Data Synthesis with Knowledge Distillation for Question Answering
We introduce DRBench, a benchmark for evaluating AI agents on complex, open-ended enterprise deep research tasks. Unlike existing …
WebMMU: A Benchmark for Multimodal Multilingual Website Understanding and Code Generation
Understanding diverse web data and automating web development presents an exciting challenge for agentic multimodal models. While …
BigCharts-R1: Enhanced Chart Reasoning with Visual Reinforcement Finetuning
Charts are essential to data analysis, transforming raw data into clear visual representations that support human decision-making. …
DoomArena: A framework for Testing AI Agents Against Evolving Security Threats
We present DoomArena, a security evaluation framework for AI agents. DoomArena is designed on three principles: 1) It is a …
FocusAgent: Simple Yet Effective Ways of Trimming the Large Context of Web Agents
Web agents powered by large language models (LLMs) must process lengthy web page observations to complete user goals; these pages often …
Fine-Tune an SLM or Prompt an LLM? The Case of Generating Low-Code Workflows
Large Language Models (LLMs) such as GPT-4o can handle a wide range of complex tasks with the right prompt. As per token costs are …
AgentAda: Skill-Adaptive Data Analytics for Tailored Insight Discovery
We introduce AgentAda, the first LLM-powered analytics agent that can learn and use new analytics skills to extract more specialized …
DoomArena: A framework for Testing AI Agents Against Evolving Security Threats
We present DoomArena, a security evaluation framework for AI agents. DoomArena is designed on three principles: 1) It is a …
Silent Sabotage: Injecting Backdoors into AI Agents Through Fine-Tuning
The rise of AI agents that can use tools, browse the web and interact with computers on behalf of a user, has sparked strong interest …
SafeArena: Evaluating the Safety of Autonomous Web Agents
LLM-based agents are becoming increasingly proficient at solving web-based tasks. With this capability comes a greater risk of misuse …