ServiceNow AI Research

Workflows

DRFLOW: A Deep Research Benchmark for Personalized Workflow Prediction
DRFLOW: A Deep Research Benchmark for Personalized Workflow Prediction
Deep research (DR) systems are increasingly used for complex information-seeking tasks, but existing works mainly focus on generating …
Tawkat Islam Khondaker, Raymond Li (2), Muhammad Abdul-Mageed, Laks V. S. Lakshmanan, Issam H. Laradji
Conference on Empirical Methods in Natural Language Processing (EMNLP),  2026.
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Fine-Tune an SLM or Prompt an LLM? The Case of Generating Low-Code Workflows
Fine-Tune an SLM or Prompt an LLM? The Case of Generating Low-Code Workflows
Large Language Models (LLMs) such as GPT-4o can handle a wide range of complex tasks with the right prompt. As per token costs are …
Orlando Marquez, Patrice Béchard, Emily Chen, Maggie Baird, JingFei Chen
Knowledge Discovery and Data Mining,  2025.
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Generating a Low-code Complete Workflow via Task Decomposition and RAG
Generating a Low-code Complete Workflow via Task Decomposition and RAG
AI technologies are moving rapidly from research to production. With the popularity of Foundation Models (FMs) that generate text, …
Orlando Marquez, Patrice Béchard
Conference on AI Engineering (CAIN),  2025.
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