Here at ServiceNow we think people should be able to work the way they want to, not according to the rigid dictates of legacy software. Thanks to the Now Platform, help is on the way. The Now Platform Orlando release features new AI and analytics capabilities designed to make work, work better for people. We call this group of capabilities Now Intelligence.
Now and customer Intelligence enhances IT, employee workflows, so every department in your company can work smarter and faster. These tools combine human and machine intelligence to make better decisions, solve problems, find answers, and automate tasks.
With Now Intelligence, ServiceNow enables better work experiences powered by insights that streamline business decisions and unlock new levels of productivity across the organization. Highlights include:
Work increasingly happens on mobile devices. The Orlando release features a host of new mobile features designed to make work, work better on the go. These features have all been used by ServiceNow employees, who are the first customers for new features on the Now Platform.
During the fourth quarter of 2019, for example, 73% of new Now Mobile app users interacted with the search feature during the first week after installing the app. We also found that search continues to be a very important feature, with 30-40% average weekly usage for existing users.
Here are highlights of the new mobile features in Orlando:
The Orlando release is also great news for developers. The Now Platform now features automated change management for DevOps pipelines. These tools generate fresh insights for developers and IT operations while automating manual, time-consuming change approval processes. This will enable customers to release features developed off-platform more rapidly, while maintaining security. ServiceNow DevOps, which was initially available through the ServiceNow store, is now available as part of the Orlando release.
Orlando is the sixth platform release I’ve overseen at ServiceNow. I’m so proud of the global engineering, product, and design teams that worked tirelessly to ship the Now Platform Orlando release on time while delivering high-quality innovation. These teams are already hard at work on our next platform release, coming in the fall.
We’re excited to introduce and walk you through the Now Platform Orlando release with Now Intelligence. Join us for the release broadcast on March 19th. The Now Platform Orlando release is generally available today. The ServiceNow Now Agent, Now Mobile, and ServiceNow Onboarding apps are available to download on the Apple iOS store and Google Play store.
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