Approvals
Act on requests in your queue with swipe gestures and quick actions. Easily approve service, item, and change requests.
Device hardware integration
Scan barcodes and QR codes to quickly identify parts. Take photos with your camera and attach them to cases. Collect signatures and initial documents directly on touchscreens. Use GPS and location information to find the right resources or navigate between job sites.
Dynamic landing pages
Tailor the Mobile Agent app experience for your agents by customizing applets and landing pages in Mobile Studio.
Incident and case management
Access the full details and activity stream of each record. Add new updates and internal notes while on the go.
Offline read and write
Keep teams connected to the information and workflows they need, wherever they are. View and update cases or incidents from job sites, even without Internet connectivity.
Task-focused layouts
Use task-focused layouts to view incidents and cases for specific objectives. Plan your week with a calendar view of upcoming tasks. Overlay job sites or equipment locations on map views. Filter through mobile-optimized lists to quickly find a specific record.
Team-wide visibility
Manage the work assigned to your teams, reassign tasks when priorities shift, and stay aware of the latest status updates.