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Enable your agents to take action at any time with a swipe or a tap. Powered by the Now Platform® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for your fulfillers.
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Mobile Agent

Mobile consumer apps enable you to connect with friends, hail a ride, or order takeout food—with just a few taps or swipes. Now get work done on your phone just as easily.

Work faster and easier—from anywhere.

Benefits of Mobile Agent

Maximize efficiency

Give your agents the tools and data they need to complete tasks wherever they may be.

Simplify work

Take advantage of mobile device hardware to get work done easier.

Increase productivity

Work on the go, even when you aren’t connected to the Internet.

Manage team performance

Keep KPIs at your fingertips with real-time mobile dashboards.

App highlights

Support field work with mobile views of maps and tasks

Field Service Management

Optimize the agent experience with scanning, maps, and digital signatures.

Use swipe behavior and applets to manage incidents

IT Service Management

Manage and respond to major incidents, view team schedules, and prioritize daily work.

View a list of applets for policy, risk, and compliance

Governance, Risk, and Compliance

Stay on top of policies, exceptions, and risk without needing your laptop.

Evaluate incidents and associated risk

Security Operations

Quickly triage threats as they arrive.

What you get with Mobile Agent

View Details

Incident and case management

View or update details, notes, and contact information from records.

Team-wide visibility

See real-time status updates for tasks and manage your team’s work assignments.

Approvals

Act quickly on requests in your queue simply by swiping.

Task-focused layouts

View incidents and cases in calendar, map, or list formats.

Device hardware integration

Use cameras, GPS, and touch screens to simplify work.

Offline read and write

View and update records from job sites, even without Internet access.

Dynamic landing pages

Customize and arrange applets to tailor the app experience for your agents.

Mobile branding

Optionally purchase and create a more tailored experience with your own icon, splash screen, and colors.

Mobile app management

Protect and secure company data—even on your employees’ personal devices.

Analytics

Track and drive mobile app adoption across the enterprise with insights into user behavior.

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Approvals
Act on requests in your queue with swipe gestures and quick actions. Easily approve service, item, and change requests.
Device hardware integration
Scan barcodes and QR codes to quickly identify parts. Take photos with your camera and attach them to cases. Collect signatures and initial documents directly on touchscreens. Use GPS and location information to find the right resources or navigate between job sites.
Dynamic landing pages
Tailor the Mobile Agent app experience for your agents by customizing applets and landing pages in Mobile Studio.
Incident and case management
Access the full details and activity stream of each record. Add new updates and internal notes while on the go.
Offline read and write
Keep teams connected to the information and workflows they need, wherever they are. View and update cases or incidents from job sites, even without Internet connectivity.
Task-focused layouts
Use task-focused layouts to view incidents and cases for specific objectives. Plan your week with a calendar view of upcoming tasks. Overlay job sites or equipment locations on map views. Filter through mobile-optimized lists to quickly find a specific record.
Team-wide visibility
Manage the work assigned to your teams, reassign tasks when priorities shift, and stay aware of the latest status updates.

Featured resources

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ServiceNow Mobile Apps

The Now Platform includes a suite of apps for delivering mobile-first experiences.

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Now Mobile

Make work life as great as real life with the Now Mobile app.

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Mobile Studio

Build native mobile apps for iOS and Android without writing a single line of code.

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WEBSITE

Mobile Onboarding

Deliver great new hire experiences with Mobile Onboarding.

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How to get Mobile Agent

Mobile Agent is available with all products as part the Now Platform. Build digital workflow apps and extend your ServiceNow solutions with “the platform of platforms” as your foundation.

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// Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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