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Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

Work from anywhere with a native mobile app

Try the ServiceNow Agent App

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Enable your agents to take action at any time with a swipe or a tap. Mobile Agent is powered by the Now Platform and available as the ServiceNow Agent app, a fully native iOS or Android app.
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Mobile consumer apps enable you to connect with friends, hail a ride, or order takeout with a few taps or swipes. Now you can get work done on your phone just as easily.

Work faster and easier—from anywhere.

Benefits of Mobile Agent

Maximize efficiency

Provide agents with the right tools and information to finish their tasks wherever they are.

Simplify work

Make it easier to get work done by taking advantage of native mobile device hardware.

Increase productivity

Work on the go, even when you aren’t connected to the Internet.

App highlights

Support field work with mobile views of maps and tasks

Field service management

Optimize the agent experience with scanning, maps, and digital signatures.

Use swipe behavior and applets to manage incidents

IT service management

View, manage, and resolve critical incidents from your mobile device.

View a list of applets for policy, risk, and compliance

Risk and compliance

Stay on top of policies, exceptions, and risk without needing your laptop.

Evaluate incidents and associated risk

Security operations

Quickly assess and triage new threats as they arrive.

What you get with Mobile Agent

Incident and case management

View or update details, notes, and contact information from records.

Team-wide visibility

See real-time status updates for tasks, and manage work assignments across your team.

Approvals

Act on requests in your queue with swipe gestures and quick actions.

Task-focused layouts

View incidents and cases in task-appropriate formats, including calendar, map, or list.

Device hardware integration

Use cameras, GPS, and touch screens to simplify work.

Offline read and write

View and update records from job sites, even without Internet connectivity.

Dynamic landing pages

Customize and arrange applets to tailor the app experience for your agents.

Feature details

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Approvals
Act on requests in your queue with swipe gestures and quick actions. Easily approve service, item, and change requests.
Device hardware integration
Scan barcodes and QR codes to quickly identify parts. Take photos with your camera and attach them to cases. Collect signatures and initial documents directly on touchscreens. Use GPS and location information to find the right resources or navigate between job sites.
Dynamic landing pages
Tailor the Mobile Agent app experience for your agents by customizing applets and landing pages in Mobile Studio.
Incident and case management
Access the full details and activity stream of each record. Add new updates and internal notes while on the go.
Offline read and write
Keep teams connected to the information and workflows they need, wherever they are. View and update cases or incidents from job sites, even without Internet connectivity.
Task-focused layouts
Use task-focused layouts to view incidents and cases for specific objectives. Plan your week with a calendar view of upcoming tasks. Overlay job sites or equipment locations on map views. Filter through mobile-optimized lists to quickly find a specific record.
Team-wide visibility
Manage the work assigned to your teams, reassign tasks when priorities shift, and stay aware of the latest status updates.

Featured resources

WEBSITE

Now Mobile

Make work life as great as real life with the Now Mobile app.

WEBSITE

Mobile Onboarding

Deliver great new hire experiences with Mobile Onboarding.

WEBSITE

Mobile Studio

Build native mobile apps for iOS and Android without writing a single line of code.

How to get Mobile Agent

Mobile Agent is available with the Now Platform®. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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