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Mobile Agent

Untether your service and support agents and make it easy for them to work from anywhere with purpose-built mobile workflows.

Get the Mobile Agent app

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Enable your agents to take action at any time with a swipe or a tap. Powered by the Now Platform® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows.
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Benefits of Mobile Agent

Simplify work

Take advantage of native mobile capabilities to get work done more easily.

Increase productivity

Work from anywhere—even when you’re not connected to the internet.

Maximize efficiency

Speed up deployment with out-of-the-box workflows for ServiceNow® apps.

Manage team performance

Keep KPIs at your fingertips with real-time mobile dashboards.

Features of Mobile Agent

Managing incidents and cases on the go

Incident oversight

View or update incident details and notes then take any action needed with a few taps.

Overseeing your team’s tasks and assignments

Team-wide visibility

See real-time status updates for tasks and manage your team’s work assignments.

Simplifying fulfiller work using native mobile features

Native integrations

Use your mobile device’s camera, GPS, Bluetooth, and voice assistant to simplify your work.

Viewing knowledge articles and updating records offline

Offline support

Access knowledge articles and update records from anywhere, even without internet access.

Additional features


Track and promote mobile app adoption across the enterprise with user behavior insights.

Dynamic landing pages

Customize and arrange mobile views to tailor the experience for your agents.

Security and distribution

Employ MDM and MAM vendors while staying in compliance with all security and federal requirements.

Approvals and actions

Respond to requests quickly in your consolidated queue with dynamic prompts.

Mobile Agent is available with the Now Platform

How to get Mobile Agent

Mobile Agent is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.