Make it easy for employees and customers to resolve issues fast and get what they need, when they need it, with an AI-powered conversational chatbot.
How to Buy
Benefits of Virtual Agent
Redefine your support experience
Give your employees and customers an experience they’ll love by automating common requests.
Provide self-service anytime
Let users get resolution in seconds—no need to wait for an available live agent.
See immediate business value
Get instant ROI with guided setup, pre-built conversations, integrations, and configuration tools.
Increase deflections and agent productivity
Route issues to a chatbot automatically, reducing call volumes and increasing efficiency.
Features of Virtual Agent
Get Data Sheet
Master top-down planning to align your teams and investments with business goals.
Configure and deploy the look and feel of the chatbot for your organization quickly and easily.
Virtual agent designer
Deploy pre-built conversations or build and test your own custom conversations.
Natural language (NLU)
Discern everyday language using models tuned for ServiceNow® workflows, which can evolve over time.
Issue auto resolution
Identify user intentions in submitted issues and proactively initiate a conversation for resolution.
Gain insight into user behavior and trends so admins can make quick, informed decisions.
Use machine learning to identify critical topics then add suggested conversations with one click.
Detect and translate conversations dynamically into the end user’s language of choice.
Create and tune advanced no-code models. Define intents and map entities to Now Platform data easily.
Multiple NLU providers
Use our built-in NLU engine or connect IBM Watson Assistant, Microsoft LUIS, or Google DialogFlow.
Third-party channel integrations
Meet users where they are—on collaboration tools, portals, and apps like Slack and Microsoft Teams.
Live agent hand-off
Transfer conversation history and context to the right agent so they can quickly resolve issues.
See All Resources
7 Habits for a Highly Effective Chatbot: Virtual Agent Transforms Chat Experiences
Virtual Agent Data Sheet
Creating Great Customer and Employee Experiences with Virtual Agent
Deliver Better Service for Less with ServiceNow Virtual Agent
Virtual Agent on the HI Service Portal
AI-enabled Virtual Agent Helps ASML Employees Get the Best out of IT Services
Novant Health Creates More Time for Patient Care with ServiceNow
Corteva Reinvents IT Service Delivery
How to get Virtual Agent
Virtual Agent is available with the Now Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
You might also be interested in…
Find answers, get help, and make requests across departments from a single, native mobile app.
Simplify and accelerate everyday work with built-in machine learning.
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Dig deeper into Virtual Agent
Get Developer Resources
Talk to an expert
Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.