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Now Mobile

Make work life friction free.

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Remove the friction from work. Now, for the first time, you can find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments—all from a mobile app. Now Mobile® is powered by the Now Platform® and available as a fully native iOS or Android app.
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Now Mobile for Android

 
Now Mobile

With Now Mobile, you can find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments—all from a mobile app powered by the Now Platform®.

Remove the friction from work.

Benefits of Now Mobile

Native mobile for the enterprise

Deliver tailored mobile experiences with an app powered by a single cloud platform.

Consumer-like mobile interface

Make it easy for employees to get work done across departments.

Powerful self-help for all employees

Enable employee self-service for better experiences and lower costs with Virtual Agent.

Consolidated approvals and to-dos

Provide fast, easy access to common tasks across IT, HR, facilities, finance, and legal from one location.

App highlights

Integrates with camera, location services, VTT, and more

Get help fast

Find answers, get help, and make requests using native device capabilities and intuitive gestures.

Consolidated approval requests in one place

One place for approvals

Consolidate approval requests from multiple departments and integrated systems into one place.

One place to search for info, items, and coworkers

Simple global search

Easily find the info, items, or contacts you need in one location.

Pre-built Virtual Agent conversations for IT and HR

Native virtual agents

Choose from 40+ out-of-the-box conversations for the everyday moments that matter.

What you get with Now Mobile

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To-dos and approvals

Act on pending tasks and approve or reject requests with easy swipe actions.

Global search

Search across catalog items, knowledge articles, and people to find what you need.

Service catalog

Browse your full catalog of available hardware, software, and services.

Virtual Agent and live chat

Get personalized, self-service help at any time through online chat.

Photo search

Find related items, services, and articles by snapping a picture of any object.

Knowledge articles

Find and access the information you need while on the go.

Siri Shortcuts

Complete common actions using custom voice phrases and Siri Shortcuts for iOS devices.

Dynamic menus and landing pages

Customize dynamic menus and landing pages to build the app your employees need.

Mobile branding

Optionally purchase and create a more tailored experience with your own icon, splash screen, and colors.

Mobile app management

Protect and secure company data, even on your employees’ personal devices.

Analytics

Track and drive mobile app adoption across the enterprise with insights into user behavior.

Mobile targeted campaigns

Deliver timely, relevant content to employees on their mobile devices.

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Feature details

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To-dos and approvals
Act on pending tasks and approve or reject requests with easy swipe actions. Track the status of each request, and receive push notifications for the most important updates.
Global search
Simplify the search process with a single search field spanning service catalog items, knowledge articles, and people in your organization. Initiate a search using voice or text input. Filter the results by type to quickly find what you need.
Service catalog
Browse your entire catalog of available hardware, software, and services. Submit new requests and monitor status with just a few taps on your mobile device.
Virtual Agent and live chat
Get self-service help, 24/7, with native access to an enterprise chatbot. Easily transfer your request and entire conversation history to a human agent for live chat support.
Photo Search
Snap a picture of an object using your phone’s camera, and image recognition immediately identifies the object to find matching catalog items, services, and knowledge articles. Use your camera to kick off any workflow like getting help with a monitor, ordering a new cable, or reporting an issue with a meeting room.
Knowledge articles
Locate the information you need with a combination of voice dictation and precise search or by browsing through the entire knowledge base.
Siri Shortcuts
Complete common tasks using custom voice phrases and Siri Shortcuts for iOS devices. Quickly view your task list, create a new incident, or open a chat with Virtual Agent.
Dynamic menus and landing pages
Tailor the Now Mobile experience to meet the specific needs of your organization. With Mobile Studio, you can customize dynamic menus and landing pages to build the app your employees need.
Mobile branding
Optionally purchase and create a more tailored experience with your own icon, splash screen, and colors. These customized, white-labeled versions of the apps can then be distributed through your organization’s mobile device management (MDM) platform
Mobile application management support
Protect and secure company data—even on your employees’ personal devices. Use Microsoft Intune or Blackberry Dynamics to apply mobile app policies that enforce PIN and passcode standards, validate software patch versions, and restrict copy/paste abilities between apps.
Analytics
Track and drive mobile app adoption across the enterprise with inisghts into user behavior. Heat maps provide visibility into taps and scrolls, flow diagrams show how users navigate between different screens, and administrators can even play back video of an entire user session.

Featured resources

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Now Mobile highlights

Explore what Now Mobile can do for the world of work.

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Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

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Mobile Studio

Build native mobile apps for iOS and Android without writing a single line of code.

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Mobile Onboarding

Simplify onboarding with a dedicated app to guide new hires.

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Now Mobile app makes it easier to get work done

How to get Now Mobile

Now Mobile is powered by the Now Platform, so it’s available any package like IT Service Management or HR Service Delivery. Finally, work life can be as great as real life.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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