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Now Intelligence

Work smarter and make better business decisions with Now Intelligence. Powered by the Now Platform®, Now Intelligence surfaces information, makes predictions, and automates repetitive tasks so you can focus on strategic work.

Work smarter and faster

Help customers and employees quickly get answers and insights with machine learning and always-on virtual agents.

Taking chat from conversation to resolution

Taking chat from conversation to resolution

Enable customers and employees to get what they need, when they need it. Surface context‑aware recommendations and deliver better self‑service with NLU‑powered conversations.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Within two months of launch, our deflection rate was already up to 16%. And users now get a response within five seconds instead of waiting impatiently on the phone.

Alex Ding
Director of IT Technology, MGM MACAU

Predict issues and automate action

Run intelligent operations by automating end-to-end workflows with actionable insights obtained from machine learning.

Enhanced in-platform AI and analytics

Enhanced in-platform AI and analytics

Deliver great experiences and improve business services. Identify issues, reduce call volumes, deflect tickets, and automate common requests with machine learning—all on the Now Platform.

Predictive Intelligence

Automate mundane tasks with machine learning so you can focus on the work that matters most.

IT Operations Management

Gain visibility into your operations footprint, manage service health, and optimize delivery and spend.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Virtual Agent

Improve the self-service experience with intelligent chatbots that understand simple, human language.

[Predictive Intelligence] is the perfect example of minimizing rework. The content is presented consistently, so it all looks the same to the employees. That’s unmatched.

Franck Nkashama
Process Architect, Novant Health

Make better business decisions

Connect AI and analytics to anticipate trends and gain real-time insights, so teams can make better, faster decisions.

Precision-tuned performance management

Precision-tuned performance management

Realize value quickly with KPIs and dashboards tuned for cross‑enterprise workflows. Drive greater visibility, alignment, and continuous improvement with metrics and visualizations.

Performance Analytics

Analyze trends and make informed decisions with KPIs, metrics, and role-based dashboards.

Predictive Intelligence

Use machine learning to identify patterns, categorize and assign issues, and recommend solutions.

KPI Composer

Visually map organizational objectives and business outcomes to key performance indicators.

With smart metrics and real-time visibility, ServiceNow® Performance Analytics is helping us to create a high-performance IT culture. That’s good for IT—but it’s even better for our business.

Jason Hagen
Process Manager, KAR Auction Services

What’s new with Now Intelligence


Now Intelligence delivers big for UMD

The University of Maryland uses Now Intelligence to slash incident resolution times by 75%.


ServiceNow to acquire Passage AI

Advanced AI capabilities will help work flow smoothly, in all major languages.


Chatbots and beyond

Dave Wright explores six AI trends that are reshaping the workplace.


Putting AI to work in the enterprise

Discover strategies for achieving business results with machine intelligence.


ServiceNow to acquire Loom Systems

New AIOps capabilities help prevent and fix IT issues before they become problems.


Chatbots with a human touch

In financial services, smarter and more personalized bots are winning over tough customers.


Can AI be virtuous?

Harvard ethicist Jessica Fjeld discusses moving socially responsible AI from theory to practice.

Powered by the Now Platform

Bring the power of native AI to your organization. With Now Intelligence, you can automate workflows, unify experiences, and augment intelligence from a single platform.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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