AI at ServiceNow Overview ServiceNow AI Platform AI Control Tower AI Agents ServiceNow Otto Autonomous Workforce
ServiceNow puts AI to work for people Free your people to make a bigger impact with the AI control tower for business reinvention. See ServiceNow AI Platform Watch Intro Video (1:00)
The world works with ServiceNowTM
Announcement Meet ServiceNow Otto, the new way to put AI to work We've reimagined Now Assist, Moveworks, and AI Experience as ServiceNow Otto™. One AI experience that completes work for every person in your organization, across every workflow. Read Press Release Explore ServiceNow Otto
How ServiceNow AI works Transform your enterprise with AI that drives outcomes. Start with ServiceNow Otto, one AI experience for getting work done. AI agents and the Autonomous Workforce automate workflows and complete jobs. And maintain full visibility with AI Control Tower. AI that scales with you and stays flexible, purposeful, and always under your control. work WITH AI ServiceNow Otto Wherever you work and whatever you need, ServiceNow Otto™ turns requests into finished work. You ask. Otto handles the rest, end-to-end. Explore use ai AI Agents ServiceNow AI Agents act autonomously and proactively on your behalf. They solve business challenges in IT, customer service, HR, and beyond to drive exponential productivity.  Explore Scale with AI Autonomous Workforce Scale your team with AI Specialists that have the workflows, security, and enterprise context to do jobs, not just the tasks. Explore Stay In Control AI Control Tower Your single pane of glass for monitoring, managing, and governing any AI across the enterprise. Explore
Customers innovate with ServiceNow AI 48K employees onboarded in one day Video CTA Watch Video Learn More 500K customer calls saved with AI-powered Virtual Repair Video CTA Watch Video Learn More 60K laboratory requests flowing through one system Video CTA Watch Video Learn More
See ServiceNow AI in action Browse these videos and demos to learn more about AI on the ServiceNow AI Platform.
AI Control Tower
Govern any AI with AI Control Tower Your single pane of glass for managing any AI across the enterprise.
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AI Agents
Deliver value with ServiceNow AI Agents See how ServiceNow AI Agents are here to drive exponential productivity across every corner of your business.
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ServiceNow Otto
ServiceNow Otto for customers and employees Talk, chat, search, browse, analyze, or build with ServiceNow Otto. You ask. ServiceNow Otto gets work done, from simple requests to complex workflows, across every system and department involved. Same result: done.
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Behind the AI We’re developing AI that’s open, transparent, accountable, and human-centric. Our rigorous internal processes and the built-in guardrails of the ServiceNow AI Platform bolster security, reliability, and trust. Put responsible AI to work for people AI is a powerful tool, so we're careful about how we build and use it. We've defined a clear set of principles—like keeping humans in control and being transparent—that guide all our work. This isn't just talk. It's our internal rulebook. Video CTA See How We Do It Our AI Research and discoveries We learn in public. Our research team regularly publishes papers, contributes to open-source projects, and shares what they're discovering about the future of AI. This is where we show our work. Video CTA Learn More ServiceNow Universtiy AI is changing how we work, and our plain-language guides, tutorials, and hands-on exercises make it easy to learn how to get the most from our AI. No abstract theory, just practical, step-by-step know-how.  Video CTA Get Started
Learn, connect, and discover ServiceNow AI Report Enterprise AI Maturity Index 2025 Learn what innovators, leaders, and AI early adopters do differently. Read this recent research report to discover how pacesetters turn their AI advantage into meaningful business value. Video CTA Find Out Now live session AI Academy: Platform Agentic Workflows Unlock new opportunities for your customers with agentic workflows Video CTA Attend Session Solution Brief ServiceNow AI Agents overview Discover how ServiceNow covers both traditional, rule-based automation and agentic AI. Video CTA Get Solution Brief Event World Forums 2026 Get ready for a new season of World Forums, where you can learn how to harness the power of AI to transform your business. Find an event in your area. Video CTA See Event Locations
Frequently asked questions Expand All Collapse All What are AI Agents and how are they different from chatbots?
An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem-solving. ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals
How is ServiceNow's approach to AI different from other vendors?
While many vendors offer "bolt-on" AI point solutions or copilots that assist within a specific application like a CRM, ServiceNow's AI is fundamentally different because it's natively woven into the core of its enterprise-wide workflow platform. This "agentic AI" approach is not just about answering a question; it's about autonomously resolving complex, multi-step issues by orchestrating actions across the entire business—from IT and HR to Customer Service.
How do I get started with ServiceNow AI?
ServiceNow AI Agents are embedded in the ServiceNow AI Platform for seamless implementation. This enables AI agents to collaborate across departments, making use of your existing workflows and data to solve complex business problems. With options to build custom AI agents or use prebuilt solutions, your ServiceNow AI Agents are tailored to your needs while maintaining scalability and efficiency.
Do I need technical expertise to use ServiceNow AI?
No, you don't need technical expertise to use ServiceNow AI—the platform is designed to empower users across all skill levels through intuitive, no-code/low-code interfaces and pre-built AI capabilities. ServiceNow's AI Agents are specifically engineered to help business users automate workflows, generate insights, and solve problems without writing code or understanding complex technical concepts.
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