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承認画面について

Pirakawa
Tera Contributor

こんにちは。

いつもお世話になっております。

 

今回は承認画面について教えてください。

ポータルでカタログの承認を行う際、標準ではカタログの中身が表示されておりません。

どのように設定すればカタログの中身が表示された状態で承認できますでしょうか。

1 件の受理された解決策

@Pirakawa 

this is HR case and hence it's not showing.

You can add description field of HR Case in To-dos configuration

Then user starts seeing the variable data

Identify the correct table and add Description here

AnkurBawiskar_0-1760593958634.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

元の投稿で解決策を見る

4件の返信4

Ankur Bawiskar
Tera Patron
Tera Patron

@Pirakawa 

by default when you are on esc portal and using hrm_todos_page the approval details are shown i.e. variables associated with that RITM so that approver knows what all was submitted

This is OOTB behavior.

what extra you want?

AnkurBawiskar_0-1760590742956.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

現在、承認画面はこのようになっており、変数は一切表示されていないのです…

スクリーンショット 2025-10-16 140514.png

@Pirakawa 

this is HR case and hence it's not showing.

You can add description field of HR Case in To-dos configuration

Then user starts seeing the variable data

Identify the correct table and add Description here

AnkurBawiskar_0-1760593958634.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Pirakawa 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader