Search a list with kanji

12uy
Mega Sage

Hi all!

How can I set up a search in ServiceNow to look up names written in Hiragana and retrieve corresponding records in Kanji?

Thank you!

1 件の受理された解決策

Hi @12uy 

 

As you know, AI search doesn't support lists. The only method suggested is to create a custom field and add hiragana.

 

Palash_Sarkar_0-1701152517169.png

 

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4件の返信4

Palash_Sarkar
ServiceNow Employee
ServiceNow Employee

Hi @12uy 

This is a very good question. I searched the service portal using AI Search and was able to search as shown below. Are you using AI search? Also, could you please tell me in more detail which application you want to search for?
As another method, I think it is possible to perform such a search by configuring synonym dictionary settings and meta tags in AI Search.

Palash_Sarkar_0-1701078388145.png

 

 

 

Thank you so much for your interest in my issue! I would like to know how to search within a list.

12uy_0-1701134718663.png

 

Hi @12uy 

 

As you know, AI search doesn't support lists. The only method suggested is to create a custom field and add hiragana.

 

Palash_Sarkar_0-1701152517169.png

 

Thank you very much