ServiceNow Community

What's the difference between GlideRecord and GlideRecordSecure?

If we use GlideRecord without explicitly requires ACL check, it can get data bypass the ACL check? For example, if a UI action uses GlideRecord to fetch data in table A, then a user without read ACL in table A can view table A's data when pressing th...

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Service catalog user criteria - Not Available For Catalog Items

Hi All, Can someone please suggest why the below criteria's script is not working. my requirement is, ABC catalog should not be available/ visible for 'User criteria country' and for users with Job Code 'J04437 or J15505' and having ISO Code as 'MEX'...

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Resolved! Catalog item and record producer roles

Hi Community, Can you tell me the best practice on assigning roles to catalog items and record producers? I cannot find anything in the documentation regarding roles, and it implies that teams should use user criteria and not roles for this function....

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Reference Architecture
Request Management

CMDB Staleness rule

Is the CMDB staleness rule is configured OOB for all classes?Where can I modify the staleness duration because in ci class manager its non-editable.Can we set the staleness rule for principal classes only and how?We want to apply condition for stalen...

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Hide 'scheduled for publish' workflow state of KBs from ESC even from kb writers

There is a KB workflow state Scheduled for Publish where we enter a future date on the KB before it sets the state the Published. I have an understanding that the criteria 'can contribute' or 'can read' can see these unpublished articles everywhere, ...

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💡 [IDEA] User preference for top navigation == true on default for all

Please whoever might be interested, vote for my idea on the Idea Portal:User preference | true on default Context:Let’s set the glide.ui.polaris.ui16_tabs_inside_polaris to true on default for all users in the entire ServiceNow world.When this is tru...

Question

ServiceNow for Legal Outlook Add-in fails after SSO login – “Something went wrong, couldn’t start

Issue DescriptionWe are configuring ServiceNow for Legal (Legal Service Delivery) Outlook Add-in with Azure AD SSO.ServiceNow SAML SSO with Azure AD is configured and working correctlyAzure Test Sign-in redirects successfully to the ServiceNow instan...

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How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

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The scripted rest api will be run under which credential?

Will it be run under the system credential or caller credential? Or both are possible depends on the settings? what to indicate the settings? What's the difference when I check the "requires authentication" "requires ACL authorization" in the script...

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Resolved! HRSD: Recommended scope for Lifecycle Events and triggering HR Service

Hello everyone, I got a bit confused regarding the application scope to be used when creating a Lifecycle Event and the HR Service that triggers it. I'm building a LE for on/offboarding and looking for best practices or what to take into consideratio...

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Human Resources Service Delivery

Credential Issue

Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an error " Active, Couldn't Classify" do we have to perform "Test...

Question
Discovery

Populate String Variable Dynamically Based on Requested For in Custom Table

Hi All,I have a catalog item where, when a user raises a request, I need to check if the “Requested for” user exists in a custom table.If they do, I want to populate the requester’s name into a string variable on the catalog item. RequirementOn catal...

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UI policy vs Data Policy

Can anyone tell me difference between UI policy and Data Policy?, and also Best Practices while defining them

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Where is this health scan?

Where can I access/install this health scan dashboard? It doesn't mention anything around that. https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/concept/healthscan.html

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Azure Cloud Discovery

Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle" & Service Acccount with all the neede...

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Discovery