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Hi Team, In service operation Workspace under interaction record we have UI actions which is Create

Hi Team, In service operation Workspace under interaction record we have UI actions which is Create Request , Create Incident, whenever click Create Request it will show interaction record agent name need to Auto populate in the catalog form Req...

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In customer service case the correspondence message field Text.

In customer service case, If we have created the correspondence from that case In the correspondence record the Message field shows default value text format "Verdana and 8Pt". Where can i see the text format configuration for the message field ...

Question

Ref Qualifier not working

Im trying to fix the below issue but no matter what i chose i cant seem to get it working in servicenow on the case table i have two fields. Field 1: u_state_practiceField 2: u_category Field 1 table: sn_customerservice_company_state_practiceField 2 ...

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How to use AI Search and other search tools in your Virtual Agent to quickly discover answers

How to use AI Search and other search tools in your Virtual Agent to quickly discover answers Vancouver release Tired of getting the message, "I am sorry but I didn't understand your request"? Use ServiceNow's search tools to get better results an...

Article
AI Search
Multiple Versions
Virtual Agent

Custom Table feidl related option are not visible to the non -itil Role user

Hello Everyone, in catalog item having one variable Real and Dupe .Real options are depend on the Dupe optionfor the Real variable options I have created one custom table and in that table create one field Real and check the option show options with ...

Question

Dependent values

In incident table i have two choice fields.1.Scan (choice field)2. Pan(Choice field)Senario: I want to show Message Value If Customer or Saving .I have used decency one but it is not working i want to show this field in list through script. Please ...

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How to make a custom progress bar - a guide to GlideScriptedHierarchicalWorker

The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...

Article
Multiple Versions
Scripting and Coding
User Interface (UI)

Resolved! Set survey to trigger every quarter

I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...

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SAM Pro: Adobe Creative Cloud for components

Hello, We have entitlements for Adobe Creative Cloud. What I am not sure about is how to get the suite components to get covered by the entitlement. We are getting subscription entries for CCSV which are apearing but there are entries for example tha...

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Article feedback comment appearance only on clicking on NO, while for YES, it should only accept.

I was trying to implement the functionality of visibility of comment box under the knowledge articles only when clicking on NO, while clicking on YES stays the same (i.e just submits the feedback and creates a record in kb_feedback). I tried finding ...

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Article [2] -> Flow Designer: Weekly Incident Summary Email per Assignment Group

Hi all, Inspired by @Aniket Chavan Article (practical use case by him), I decided to approach in similar way for Assignment group using Flow Designer. In this article, I walk through the complete step-by-step implementation. Use-Case: Every Monday ...

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Group by filter is not able to show all information

Hi all,I hope you're doing well. I've made a filter on my record producer variables and the filter is good, the information displayed is not. It is not showing me all the values once I do group by:Once I move from the next page, it immediately moves ...

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Case and Knowledge Management
Human Resources Service Delivery

creating Report for Metric Major Problem

I need to create a report for Metric for Major Problems to calculate the average time to move from one state to another state of the problem until resolved state

Question

Resolved! How to remove "Percentage of people found this helpful" that appears below the articles.

Is there any way to remove the percentage calculation to the right of this widget?I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". I still do want the Yes/No buttons but i only want the calculation text to b...

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Restrict RITM visibility in SOW but allow full visibility in ESC

Hi everyone,I need a group/role of agents to:In SOW (Service Operations Workspace) or the Classic UI, only be able to see and manage the sc_req_items of a certain category.Using an ACL applied to the group/role, I can easily restrict visibility based...

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