Dependent values

vinod6
Tera Contributor

In incident table i have two choice fields.
1.Scan (choice field)

vinod6_0-1764162682224.png
2. Pan(Choice field)

vinod6_1-1764162789767.png

Senario: I want to show  Message Value If Customer or Saving .

vinod6_3-1764163432119.png

I have used decency one but it is not working  i want to show this field in list through script. Please provide a script for this. Thanks  

 

 

 

5 REPLIES 5

palanikumar
Giga Sage
Giga Sage

Hi @vinod6 ,

 

Ensure dependency is properly configured 

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/field-administ...

Creating client script is not rite solution

 

Thank you,
Palani

Above link is fine but Scan field i have selected Product. then Pan field remaining two options is not showing.

Sarthak Kashyap
Mega Sage

Hi @vinod6 ,

 

In Incident table you can take reference from subcategory and category fields 

SarthakKashyap_0-1764164178952.png

 

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

Hi @vinod6 ,

 

I tried to replicate in my PDI and it works for me please check below solution If I select "Customer" it shows me "Message"

SarthakKashyap_0-1764165224165.png

If I select "Product" it shows me "Type & Text"

SarthakKashyap_1-1764165254221.png

 

If I select "Saving" it shows me "Message"

SarthakKashyap_2-1764165289406.png

 

This is how I configure this 

Pan Field

SarthakKashyap_3-1764165331964.png

 

 

Scan Field

SarthakKashyap_4-1764165356206.png

 

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak