Hi Community, In the Customer Support Portal, the Submit button for a Record Producer appears after the form fields, requirement is to be fixed at the bottom after form. Question:Is there a way to modify this or apply CSS so the button stays fixed a...
In customer service case, If we have created the correspondence from that case In the correspondence record the Message field shows default value text format "Verdana and 8Pt". Where can i see the text format configuration for the message field ...
I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...
Hi all, Inspired by @Aniket Chavan Article (practical use case by him), I decided to approach in similar way for Assignment group using Flow Designer. In this article, I walk through the complete step-by-step implementation. Use-Case: Every Monday ...
hi ${mailto:mailto.rejection} is not working, its going on a blank page.Can someone please help here. Regards,Bright
Hi All, Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...
Using fix script same table we need to copy from one field to other field i tried with below code but it's not working let me know my mistake var ga=new GlideRecord('sn_compliance_policy_exception'); ga.addEncodedQuery('policy=87420b0bc3ef71103cbbfb1...
Hello i have a view where i have a usernumber refrence field.This field comes from lets say view2. I really want the user to be able to edit this field when the number is wrong. So when the user is in view they can edit the refrence usernumber field,...
Getting 'Read operation on table 'sn_hr_le_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests'.error .How to fix this?
Hi Community, I have a requirement to hide the Customer History tab under the Case record in CSM Workspace.Steps I tried:Went to UI Builder → Page Collections → Customer Default Record Post-Details.Opened Customer Activity Default, duplicated the var...
Hi, We have set up the following components for our RPA implementation: Bot Process, Queue, Robot, Robot Credentials, Schedule, and Credential Group. On the Windows VM, we have installed RPA Studio, Unattended Agent, and Login Agent.When we run the f...
Hi, help needed please.On the Risk table, we have embedded the Mitigating Action related list. This table shows records in the ridac_m2m table and currently displays action.number as the only click through value. However, clicking this takes the user...
Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...
Hello all, I'm running a script to execute a subflow and make use of the output (actually as part of a function in a scripted REST API). I'm using the standard method to run the subflow synchronously (in the foreground) to wait for the output. Here's...
Hi Team , I have identified some incorrect behaviour when updating the statuses of Business Applications today.When the Install status is updated to Retired, then it automatically changes the Operational Status to Retired.When the Operational Status ...
