ServiceNow Community

Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

Question

How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

Question

Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

Question

Variables from Catalog item in Playbook Decision activity

Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...

Question

Unable to get access token

Hello everyone, I'm trying to get the access token but every time it returns "access denied". I'm not sure whether it's a known issue or not, because I tried in a demo instance got the same issue and then in my 2 PDIs everything returns the same. Al...

Question

Flow designer - Script Action

I cant seem to find the Script Action in Flow Designer. How to make it visible in my flow?

Question
Flow Designer
ServiceNow

Approval remainder

A request will automatically close after 30 days.Flow for Approval Reminder NotificationsThree reminders will be sent before closure.The initial approval triggered when the request is submitted is not considered the first reminder.--- initial communi...

Question

I passed my CSA exam!

I finally got the change to take my ServiceNow CSA Exam and I passed! I would like to share the certification that I got! Here is also the score that I got:

Question

Virtual Agent where to put the no agent available

We recently had a task at my organization to update the No Agents available message in Virtual Agent with more information on when the agents are there (hours). I found there are two places that this message is being updated and I am unsure of what t...

Question
live agent chat
Virtual Agent

Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

Question

Table API Best Practices

Hi all, Are there any best practices regarding volume of table APIs? We are hitting the table APIs millions of times per day, mostly for GET requests. We're not sure if that is standard or if at that volume we should look at other methods?

Question

How to remove the attachments from the scheduled email report table

Hi All, When we use Scheduled Email reports to send reports in an email to the users, sends the email with attachments.(pdf, csv, etc) Is it possible to remove the attachments feature in the Scheduled reports. How do I achieve this? The idea is, sch...

Question

Scheduled Email reports - Without Attachments

Is there a way to limit people from being able to schedule report with out attachments? We do not want users to send the reports in the attachments. Any help on this would be greatly appreciated .Thank youShubha

Question

Resolved! Restrict creating incidents using incident.do

Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.

Question

- 3-Strike Rule for Incident Closure – Business Hours Based

We have a client requirement to implement a 3-Strike rule for incidents moved to On Hold – Awaiting Caller. RequirementWhen an incident is updated to On Hold – Awaiting Caller to request additional information or closure confirmation:Strike 1 – Appli...

Question