Two CABs/week- Preventing Approved Changes from CAB1 to be in CAB2

Hi All ...We are setting up two CAB meetings per week (Monday & Thursday).  Our Monday CAB is for reviewing changes with a planned start Monday @ 17:00 through planned start Sunday 23:59. Our Thursday CAB is for reviewing changes with a planned start...

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Use cases for Agentic AI

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Adding a PDF file to a Knowledge Base Article

Hello,  I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached.  Currently, when clicking on the PDF file in the KBA, the file is downloaded.  To view the file, the user has to go to their downloads and open it ...

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REGISTER NOW, Join us for ServiceNow User Group in Copenhagen

SNUG DK PFA. Wednesday, May 27, 2026 CopenhagenCommunity-driven sessions, real-life use cases, open discussions, and great conversations with people who work hands-on with ServiceNow every day.Register here: https://rsvp.servicenow.com/snugdk2026  

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Create reusable testcase for manager approval in Employee Center using ATF

I'm trying to create a reusable test for manager approval in Employee Center. Steps I have included are:Impersonate with reusable input approverrecord query on sysapproval_approver table with conditions state is requested, Approver is reusable input-...

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ESX Servers Install Status is marked as Installed after changing it to Retired Manually

Hi AllWe have few ESX servers which are marked as Retired manually by the corresponding team after decommissioning them. But when Vcenter discovery happens, MID servers are marking those devices Install Devices status back tp Installed. Is this an ex...

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Create a baseline with different CI Classes

How to create Baselines?How to create baselines with different CI classes? (Servers, and network devices, and workstations, etc....)  Dave Batson 

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Un used dashboards list

Hello All,Looking for help to get list of dashboards that are not been used from last 6 months in the instance.TIA

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Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Can I add a Visual Task Board to the Service Operations Workspace?

Hi all! I have a requirement from a client. They would like to be able to view their Incident Kanban on their workspace landing page. So far, I have not found any documentation to support this. Here is the Kanban I would like to add to my workspace: ...

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Wishlist for Agile 2.0 Sprint Board

Hi, I'm working on a personal project to explore options and features of the Agile 2.0 through portal and custom application. I was looking for any feedback with the current product and how people think the experience could be improved. Is there anyt...

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Strategic portfolio management agile team

I’m trying to create a team under the Agile Release Train, but I’m getting a message that says Contact your system administrator if you cannot find a team or need to create a new team. I’m not sure how to proceed with creating the Agile team. Could s...

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Unable to Create Monthly/Yearly Business vs Non‑Business Hours Reports Using Filters

I am trying to build reports in ServiceNow to categorize Incidents created during Business Hours (7 AM–4 PM) versus Non‑Business Hours based only on the creation time. I have tried multiple report filters, but I am unable to achieve this correctly.I ...

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Change Models: How to Handle Old Change Records (No Model/Flow)?

We recently introduced Change Models + Flow Designer for Change Requests in our TEST instance. The instance was cloned from PROD, so we now have a mix of:• Old change records → no change_model, no flow (manual process)• New change records → using cha...

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