ServiceNow Community

Is it possible to create a different HR case from a single form?

Hello experts,Is it possible to create a single form that you can use to apply a different HR case?The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create ...

Question

Flow designer update trigger conditions

Hello Team,I have one outbound integration setup with one third-party tool.Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the nu...

Question

How to display a pop-up confirmation

I want to Display a pop-up confirmation with YES or NO when the HR Service is ‘Hire’ and state changes to close complete without using a UI Action in Workspace. Please help me here.@Ankur Bawiskar @Ravi Gaurav @Jaspal Singh4 @Ravi Chandra_K @Dr Atul...

Question

Where is the article that explains digital integrations and how it relates to the CMDB

Some time ago I came across an article that outlined how the digital integration model and how it related to the CMDB I can no longer find it. Can someone please share the link to that article or community post. The reason I ask is one part of my org...

Question
Architect

How are teams managing Scrum effectively in ServiceNow?

Hi everyone,I’m looking for some guidance and best practices around using Scrum / Agile in ServiceNow.Our team is trying to better understand how others are managing things like:Stories, Defects, and EnhancementsSprint planning and backlog groomingTr...

Question

Cant active notifications in user preference

I’m facing an issue with email notifications in ServiceNow and would appreciate your guidance.For a specific user, the “Allow Notifications” toggle in User Preferences is disabled (greyed out) and cannot be enabled manually.

Question

How to re format incident description

Dear all,I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversationThe voice agent is asking some question and then based on my reply send the conversation in the incident description as seen belowA...

Question

Create Known Error article related link in Problem record query

When I create a Known Error article link in the problem ticket, it opens a knowledge template upon submission. I have published it, but it is not visible in ESC. It says I don't have sufficient permission: "You do not have sufficient privileges to ac...

Question
Problem Management

Work Notes character count not resetting after posting

I am facing an issue in ServiceNow where the character count in Work Notes does not reset after posting.Issue Details:When I enter text in Work Notes, the character counter increases as expected.After clicking Post, the Work Notes get saved correctly...

Question

Does trail version PDI include mcp server capabilities? I cannot install the mcp plugin in my PDI

Hi, Can someone please help me with installing mcp plugin in PDI? or how to make my PDI exposed as MCP server for connecting it from MCP gateway (like context forge)

Question

Language translation

Hello, I am working on translation of catalog items in ServiceNow, everything is working as expected however if the user submits the request in german or spanish , the Short description in Request item is translated to German or Spanish though my la...

Question

Manufacturing Australia Store Release: What's New in Manufacturing Commercial Operations (MCO)

Hi Community, The Australia Store release for Manufacturing Commercial Operations (MCO) is here. This release brings smarter workflows, AI-assisted automation, and tighter system integration across quality, recall, and dealer operations. Here's wha...

Article

Task Intelligence for ITSM - Quick Start Guide

Overview Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes.   Important Quick Links on Task Intelligence fo...

Article

Certificate Management : Renewal Tasks for Automated Workflow

How the renewal tasks are generated for expiring certificates in the Certificate Renewal (Automated Flow) . I do see certificate notification ( scheduled job) creates renewal tasks on the manual flow table but not seeing anything for automated flow ....

Question

Considering mobile browsers in your instance and for your development

The browsers on our mobile devices have become more and more sophisticated in recent years, which is why you can do much of the same actions to them as you can on a desktop computer or notebook along with a mouse. Sometimes, therefore, you just wa...

Article