looking for topics must known for 4 year experienced in ServiceNow, plus there use cases.

• Question

Putting '?' icon next to the felid

Hey guys I need a help with a customization in the SIR form. I have some fields in the form and the client want to put some hints and a interrogation icon next to the field "?". I managed to put the hint in the label configuration in the field but I ...

• Question

incident aging report for 15-60, 60-120 and 120+ days

HI Team, i used below filter for  15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for  15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...

• Question

how can we automate the connection alias setup in REST Step of flow designer for different envirnmt.

how can we automate the connection/credential alias setup in REST Step of flow designer for different environments so that it will auto update as per the instance i.e. dev, test & prod .it will be useful in case of code migration from one instance to...

• Question

Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help.  We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

• Question

Transfer Order Number Not auto populating in Transfer Order Line Record

I have 3 pages in mobile app 1) transfer orders listed (alm_transfer_oder) 2) once we open any record of transfer order it will show all the details. same page we have 3 dots on the right top corner when you click on that we have shown 'new transfer ...

• Question

Filtering CMDB Table for Records with Attribute Updates

Hi all, I am trying to filter records in the CMDB table based on the "Updated On" field, specifically for today’s date. However, I've noticed that we get a large number of records even if only the "most recent discovery" field has been updated, and n...

• Question

Adding an UI Action to Workspace "Collaborative Work Management"

Hello, Is there a way to add an UI Action to this workspace? I try with these options in UI Action   And followed this guide but I cannot make it to show any button or related ui action in the workspace https://www.servicenow.com/community/next-exper...

• Question

Penetration Test vulnerability in serviceNow

We had penetration test in servicenow for potential vulnerability and found to fix below two. LUCKY13 — Remediation requires disabling the vulnerable ciphers, as noted in the information above.• Instead of CBE Cipher Suites, use AEAD Cipher Suites su...

• Question

Restrict the users to access the portal page or catalog item if they are not part of the record

Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...

• Question

Creating an incident from a record producer with an attachment, if attachment size is more than 3MB

Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow

• Question

Recompile a WORKFLOW from within a Fix Script?

Background: we're doing a major cleanup and overhaul of stage names, standardizing names and spellings, removing duplicate stage names, etc., impacting a large number of FLOWS and WORKFLOWS. Rather than manually opening up each flow and workflow and ...

• Question

Outbound REST Message Pagination

Hi Folks, Good day!I'm integrating a third-party application. In the response I'm getting around 2 lacs record at one run.How to process these many records or how to do pagination. I have created a custom action through which I'm calling my rest mess...

• Question

How to add work notes detail under provider notification

 I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.My goal is to include the content of the work notes in this notification. However, I've noticed that...

• Question