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how to disable rename link of attachment file on form header

Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!

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Mapping group members to groups form SCIM Microsoft Entra provisioning

Hi, We are doing user and group provisioning from Microsoft Entra(formerly known as Azure Active Directory) to ServiceNow with SCIM. So we have configured and is able to get users and groups from ServiceNow but we are not able to add group members ad...

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impersonate a user

I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides em...

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Missing Records During Entitlement Import – Root Cause and Suggestion

This week, I encountered an interesting challenge while importing 1,000+ entitlement line items into ServiceNow SAM Pro using the Create New Entitlement Import page.Everything looked good, until I noticed something strange:- 890 records imported succ...

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Sending ticket information to teams channel

Hello Community!Just wondering, since Webhook has already been decommissioned, has anyone in there environments used Microsoft teams spoke to simply notify a teams channel when a ticket is created? I do not have much information on this so just an op...

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Level 1 Manager Approval for RITM

Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...

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Resolved! Attaching a Knowledge Article to Work notes rather than Comments

I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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Dynamically Hide Sub Category field if there are no options to select

Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...

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How to create system notification where notification should go to specific users?

Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...

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SOW - help tool tip hint label is coming paragraph instead of formatted text

Hi Team,In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.I wo...

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Change the header's background color in the Next Experience UI

How to change the Header background color in Zurich version Servicenow I have followed this artice but it is not working in zurich Header background color

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Integration Hub ETL - Update multipe records from 1 import record

Hi All Using IntegrationHub ETL to pull in CI's. Hit a slight issue.2 separate imports1st imports the CI itself and sets 2 ID's (1 for it's record and 2 for the next records), creates or updates CI accordingly, this works fine.2nd import, should then...

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