Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

MartinZ
Tera Contributor

I have merged two windows servers as described, delete the duplicate but still getting this  answer :

Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the dupli...

VERIFICATION:

From the CMDB Group Health Dashboard:

- From the Duplicate metric, verify only 7 of 145 records display as duplicates
I could se as 7/145

- From the Group View - Duplicate CIs report, verify it displays 6 Solaris Servers and 1 AIX Server

i could that also.

MartinZ_0-1735816918938.png

But task still not gets validated.

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MartinZ 

 

Sometimes, it could be a cache issue or data-related. Try using cache.do to clear the cache and then validate. I hope you've followed the instructions carefully (such as checking for any impersonation or similar factors) before proceeding with validation.

If you already done 80% lab and only this task is failing, you can submit the labs and you will get the completion details. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************